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well I used to be a supporter of Marcum but after sending an email ( no Response) and today calling them only to get a Voice Mail I am very dissapointed. I just bought a BN Marcum LXi Hand held sonar from Sportsmans Guide. Used it yesterday for the 1st time. In a measured 40 ft of water the unit read 63 feet!!!!!!!!! I guess I will send it back to Sportsmans Guide as they have GREAT Customer Service!
I called and had a RA# right away. Always had great service from Chris and John.
Kind of hard to get anything when they don't answer their emails nor their phone!!!
I love my lx7 but it sure is sad to see all the down units. A guy shouldn't know the names of the customer service dept guys...
The number in the shop means absolutely nothing unless you know how many are out there. My LX-7 has been perfect going into 3rd season.
I'm on my fourth or fifth ice troller. I cant even keep track anymore. Speckler, your gonna have to deal with more than a few members spouting about how they don't have any problems -like it makes a difference. Your best bet is to ignore it and avoid letting the thread spiral downward. hamms said it best in his reply. The best type of customer service is the kind you don't need to use. I also have a really hard time characterizing simply doing the right thing as "great".
if you have a Marcum product work for you good.but there is quite a few members on here that haven't been so lucky.
So far you have 7... in 2 days
And if you go look around the forum you could put together a list of people asking questions and saying "guess Ill have to send it in" whos name isnt in this thread. You have to be blind or stupid to not realize Marcum has a real issue with quality of their units right now. Id sell mine in a second when I get it back if I hadnt already bough a high speed transducer for my boat for it.
Sir....I am neither blind OR "stupid".....I am just making a comment that the Marcum bashers seem to think that everybody who owns one has had trouble with it.....Truth is there are many, many of us that have not had trouble one with our units...and the issues that do occur have been fixed by a good CS dept......You have every right to own any unit you wish,you have every right to express you dissatisfaction with the unit you have....If you're that unhappy...sell it and move on.But to call someone who disagrees with you,or has a unit that has given them no problems,and posts it, "blind or stupid" is not a fair assessment....it's an insult.