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Thanks for the feedback, fellas. Sounds identical to what I have going on, BH2. Guess I'll wait til the controller arrives (they estimated early Dec) and see if that does the trick. Was it difficult to install the new controller?
I would certainly send it back before taking a brand new electric auger apart. I would have to think that would affect the warrantee?
vinella couple quick tips ..get a muffin baking tin ...helps keep and organizes the various parts/hardware . Use your smart phone to take some pictures as you go through the disassembly . Good luck.
Good advice, HD. Thanks! First, I think I'm going to push a little harder for them to send me a new auger or power head. I'm sure they'll tell me they are out of stock