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I have the helix 7 as well. With a 10 ah SLA battery I get around 4 hours of battery life. After switching to the 12 ah lithium from amped outdoors I haven’t run out of battery in a full day of fishing yet.
OPHave you checked to see if you are running the newest software?
I would question those batteries and even more so the charger that he uses with them.
I don't put much trust in the Helix 7 battery guage. I don't think mine has ever read 100% when fully charged. My battery voltage will read 12.65 volts with my multimeter and the battery monitor will read something like 86%. The last time I was out it read 80% at the start of the day and somewhere around 67% after 7 hours. I wouldn't think you should have a problem with low voltage if you are using a freshly charged 12v 10ah battery in good condition.