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I think it's either just a bad bit or blades, the reason it won't cut for me. As another issue, from what I see a possible design flaw with the new centering ring holding the slush. Because in my short time with it I found the auger doesn't really spin fast enough to throw the ice or slush buildup out of the ring. I've found it's literally impossible to reach Ion or Ardisam!!!! I've dialed all 3 numbers at least 50 times each day since Monday, no response! I was thinking of just shelling out the dough for new blades yo see if it fixes it for now, but nobody has them right now. Vendors have the whole auger in stock but not just the bottom ring or blades.If I can't reach them by tomorrow I'm probably sending it back to my vendor and going back to a Jiffy. I'm that fed up. Ive never experienced customer service so bad.
going back to a Jiffy...now we are talking...put my old girl in a ice cutting contest any day...
Jibbs the ION is built for comfort not for speed.
haha...drilling contest on espn 2
So ION/Ardisam FINALLY got back to me this morning. I have to admit as po'd as I was about not being able to reach them for 5 days, the woman I spoke with was very kind and helpful, especially because I was pretty heated. They are sending me a new 10" auger bit, so we'll see what happens. Sounds like I just got a bad one(what are the chances) and that most others on here have had no issues. Thanks for chiming in everyone, helped me keep the faith that they are for the most part actually a good product. Downside is the new one, they said won't be here till next week. The Jiffy will get one more run this weekend!
No had not considered peeing on my auger. ha ha maybe next time.
I’ll go to my grave with my tank ..I’m sure everything will be fine once the weather gets better..good luck
mine bounced off the cradle yesterday ( I neglected to strap it down) @15 miles an hour and I ran it over with my wheeler...it came out the back in one piece and unscathed...I even had the blade protector off... it cut holes as good as day one... my Jiffy with the composite gear case never would have survived ( I had to replace the gear case from a lesser "accident".. so in the last 2 weeks my 8" Ion has been run over by a Sportsman 570 and drilled into a gravel bed ( twice) fished in sub zero weather and it is like a timex watch( takes a licking and keeps on ticking)... my 80's vintage model 30 could take that kind of abuse... my newer Jiffy STX would not...and for Icing.. those little claw blades on the drill point of the STX are horrible... I used to carry a small propane torch to de-ice the "claws".. when they are ice free the are fast.. but once the ice up... the rig bucks like a wild Bronco..
I was so impressed, that I had to share this. ....So the vendor I bought the Ion from was FishUSA, I've always had great things to say when ordering in the past. They called me today to see how things were going with reaching ION(theyve actually called ME several times this week concerned of the situation) I told them they were sending a new bit, but it wouldn't be here till next Thursday.Get this....they said "we understand the trouble you've had with the unit and that's unacceptable, we're shipping a whole new auger to you tonight, you'll be on the ice with it by noon tomorrow. We will deal with Ion". Wow! Now that's customer service!!...just a plug for those at FishUSA. I can't say enough good about them.
That’s service. Love it. Glad your story seems to be approaching a happy end. Let us know how it works out in future conditions. I’m kind of thinking about one as well, but want a 10”, and am thinking it might be a good idea to wait a few generations for technical advancement.