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The part that really saddens me, is no one will buy this shelter from me . They think Its has been repaired do to the way the sewn mismatched panels look. Clam made me feel its all my fault by accusing me of being O.C.D. Even on the interior where the 600 danier fabric was sonic welded together has bits and pieces stuck between them. Very visible when theres light on the shelter . Its not fair . I'm the victim . Just a loyal paying Clam Customer.
After reading this thread I decided to go to my neighbourhood cabelas. They had 3 Clam shelters on display. Can you believe 2 of the 3 had the same problems that mine and hartlys shelter have. The shelter wall panels were sewn uneven. It looked awe full . A few people looking at the shelters beside me made mention immediately at the horrible quality. The vistalink tent on display was the worst. When i questioned the sales associate about the quality of the tent he just shrugged his shoulders. He told me if I want a high quality tent just go buy an Otter. He also mention for every 10 Clam tents sold 5 are returned . He blames it on poor quality control from China.
I've owned a number of shacks and the only one I had an issue with was a Pro TC flipover where the some of the bolts broke when tightened, maybe overly tightened? But Clam customer service had two new bags of bolts out the next day and I had them in hand in a few days. I currently own a Jason Mitchell 5000 Thermal hub and a Kenai Pro Thermal Stealth. Both of which are outstanding shacks and used both of them this weekend for an ice fishing event. I use their Lift Suit and again no issues. I do know they put a lot of R&D into their product line, and would never knowingly ship inferior products out the door. I also like their tungsten jigs and the Leech Flutter spoon has iced northerns, lakers, smallies, perch, and rainbows just this weekend. Great stuff! Even their bag for the JM 5000 is plenty big enough to get the hub back into it easily with excess room for a jacket or two. No rips, tears or busted zippers like I've seen on other hub bags.
This is the response Clam Customer Service gave out for the misaligned shelter panels :Thank you for your email. As stated in a previous email along with the photos provided we are unable to warranty your shelter as the “defects” that you are stating are within our mfg sewing tolerances and the black bands not lining up perfectly will ultimately not affect the functionality of this shelter. While we understand that these slight imperfections can be bothersome we can not justify replacement as they are still within our mfg tolerance. We appreciate your cooperation and understanding and as always value you as a Loyal Clam Outdoors Customer. Sincerely, ThayneProduct Support ManagerCustomer ServiceClam Outdoors 12135 Brockton Lane N.Rogers, MN 55369