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Fair enough. There are defective augers of all brands and models. Some more than others. It is a bummer but I have a feeling you bought the NILs after doing some research on it. They are very dependable, awesome augers. Some people have had their Tanaka run for 8-10 years without any troubles. They are quality.If I were in your shoes I'd be tempted to try something else: but I'm not, I'm in my shoes , and I love my NILS and wouldn't think of buying another brand.
I'm not going to drive 400 miles round trip to have the engine worked on especially because I don't know whats wrong with it.
Why drive it? Mail it with insurance. It only weighs 12lbs.
It isn't the money as much as it is the fact I paid over 500 dollars for a new auger, not for one that I have to spend more money to ship it away to be fixed right out of the box. Let only the fact that it will take 2-3 weeks. Evobassfish- I have a little time before I take off and might try that one last time. If I don't see the results I want it is going back next week.