Anybody have any input on Otter support? I started putting my Otter Team Wild 2 together yesterday. First snag I hit, and first call to support was because one of the mounting bars for the bench seat was too long, overhanging the ends of the sled tub by about an inch and a half, an issue that I did see mentioned in other posts. The second call was when putting the front centre wind support bar in place. It was way too long. Should have been about 27", the one I had was more like 41".
When I called, I was put through to a lady in customer support who was very friendly but seemed vague on how to fix the issues. After getting my e-mail address she said she'd pass on my issues to the R&D department for follow up?
What? Seems pretty simple to me. Just send the right parts. And a mailing slip if you want the other one's back.
Thought I would at least get an e-mail today to say, Hey, don't worry, we're working on it, but nothing.
Do I just need to cool it and hang on for a few days?
