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I have not had that issue with the Legend, but on the premier rods, I have. I had a similar response.. send them the rod and a cheque for $10 for return shipping.. well that rod only sells for $20, and I could walk down to the local shop to replace it for the same cost as shipping it back to them to look at.. that was the last premier i purchased
Had the same problem, picked up a Legend 17"L at FF last week with nothing but excitement. Got home, opened her up, looked down the rod and noticed the eyes are off alignment. It will still work, but after fishing for years with "combos" I decided to take the jump and pick up a nice rod. Armed it with a Sienna and 2lb. Fireline fused. I think it will still be an awesome panfish rig but just a little disapointed after being so excited for a so called "good rig"