Author Topic: Huge shout out to Shappell customer service  (Read 614 times)

Offline charger7022

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Huge shout out to Shappell customer service
« on: Dec 14, 2018, 10:30 PM »
I ordered a new cover for my Rover 1.5 and when it came in I immediately noticed it was a new cover for an FX150. so the next morning I sent them and email informing them and within and hour I got a response where they apologized for the mix up and said they will overnight  the right one ASAP and to just keep the fx150 cover.  Well the next day the right cover came in. I was very surprised at the speed in which they made it right.  Very good company in my mind.    Now I just need to find a cheap Fx150 with a chewed up cover.

Offline mboss13

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Re: Huge shout out to Shappell customer service
« Reply #1 on: Dec 14, 2018, 11:31 PM »
Always good to hear.

Offline lefty2053

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Re: Huge shout out to Shappell customer service
« Reply #2 on: Dec 15, 2018, 05:32 AM »
I ordered a new cover for my Rover 1.5 and when it came in I immediately noticed it was a new cover for an FX150. so the next morning I sent them and email informing them and within and hour I got a response where they apologized for the mix up and said they will overnight  the right one ASAP and to just keep the fx150 cover.  Well the next day the right cover came in. I was very surprised at the speed in which they made it right.  Very good company in my mind.    Now I just need to find a cheap Fx150 with a chewed up cover.
Good to hear.
Now if you want to send that FX150 Cover to me,I wouldn't mind one bit.
<===Lefty===

Offline charger7022

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Re: Huge shout out to Shappell customer service
« Reply #3 on: Dec 15, 2018, 09:11 AM »
Good to hear.
Now if you want to send that FX150 Cover to me,I wouldn't mind one bit.
   


 LOL or you can just send me your FX150!

Offline lefty2053

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Re: Huge shout out to Shappell customer service
« Reply #4 on: Dec 15, 2018, 09:23 AM »
   


 LOL or you can just send me your FX150!
I don't have one. I was going to convert my FX50 to one.
<===Lefty===

Offline 3300

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Re: Huge shout out to Shappell customer service
« Reply #5 on: Dec 15, 2018, 02:05 PM »
when shappell was owned by mark shappell they always took care of their customers and glad to see eagle claw is doing the same. the tent maybe handy if you ever get the 150 and mice find it when your not using it.

lefty, the 50 can be converted into a 100 and the 150 can be converted into a 200 or visa versa.

 



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