Sounds like you're getting a GREAT customer service experience!
I have a hole in my (barely used) Clam pop-up. The poles punched through one of the corners when I was opening it in normal conditions. I was bummed. I contacted Clam and asked if there was anything they could do to help me get it back on the ice, and the guy on the phone seemed like he wanted to help. Said to take pics and email them in...
I haven't gotten it out because of the cold, and work, but I'll see after Christmas how this works out.
I'm thinking of getting a flip-over this year. Since they seem to treat their customers so well, I'll be going with a Frabill Recon(?) if Clam doesn't help me out with this 'extra-ventilated' pop-up...
Anyone have any experience with poles punching through the corners of the Clam pop-ups, and asking Clam to help?
Tight lines!
Marty