guys sorry to hear your having trouble with your reels , I bought the first run and I had an issue with the drag being locked or nothing mine was just put together wrong and I bought 2 more last year, and on all mine the drag is as smooth as glass , as i agree if you spend that kind of money things should run smooth ,
I'm sure Matt at fish 13 would want to know of these problems and help everyone out so here is the number
1-800-508-6013