Thought I'd let everyone know about the great experience I had with this online company. They have incredible prices and when I ordered a few Polar tip ups for spares I was contacted the next day about my order. The had apparently run out of stock on one of the items I had ordered but told me that they would be getting a new shipment in on Friday from HT. They wanted to know if I was willing to wait for that shipment to arrive for my order to be shipped or if I wanted to do something different (exchange for another item, ship separately, etc). They also provided me with a phone number to call or I could log onto their website and add a note to my order with my wishes.
I replied that I didn't mind waiting but asked if they would be willing to refund some of the priority mail (vs standard mail) shipping I had paid. They did better than this: credited my Paypal account for essentially the price of one of the tip ups and gave me a coupon code for 10% off my next order! I was very impressed with the personal attention and communication from an online company, not to mention the great prices, so I thought I would share with everyone else.
