I had purchased the Hali jigs (last season) and when I opened the package the paint came off with the plastic wrapping. When I contacted Nils they told me "they've never heard of that" and if I want to send them in for them to look at and they will see about replacing.
I explained I only had the two of them and it's during prime time for ice. Also it would cost me as much to send them as I paid for them. I never had luck with them anyway !
The same thing happened the first season with my Nils auger. I had purchased literaly the first Nils power auger .... they hadn't shipped yet and mine came directly from the factory. Of course mine had the bad cutting head on it. When I called they said send it in for inspection and we'll replace it. I explained I needed my auger and couldn't they send me the cutting head and I will replace it and then send it in. No !
Two weeks later I finally had my cutting head. In the mean time I had purchased another head just so I could use my auger.
They'll stand behind their product ..... they're just very slow about it.