Vexilar - Good Service or What???

[Lobes]

Check this out!
All this stuff happened in one day!!!   
I broke down and bought the new Ice suit from Vexilar (and let me tell you they are WARM!). The parka had a defective snap on the flap covering the main zipper. I contacted them today and long story short, they have begun the process to replace it within about three hours!!! Attached below is the blow by blow correspondences on how they treat their customers!!!

Whoa!
Thank you. Your service is absolutely OUTSTANDING!
I have a bad () habit of spreading the word in regards to things like this. I will have that parka en route ASAP. I will also make sure a lot of people are made aware of what your company does to ensure a satisfied customer. I visit and post on ICESHANTY.COM almost daily.

Nick

.
----- Original Message -----
From: "Corey Studer" <[email protected]>
To: <[email protected]>
Sent: Wednesday, January 31, 2007 2:56 PM
Subject: FW: Cold-Snap Parka



Nick,

Below you will see that Laurie has proceeded to get the ball rolling.
Please let me know if you have further questions.

Thanks,



Corey Studer

Vexilar, Inc.
6667 W Old Shakopee Road
Minneapolis, MN 55438

http://www.vexilar.com



-----Original Message-----
From: Laurie Foell
Sent: Wednesday, January 31, 2007 1:51 PM
To: Corey Studer
Subject: RE: Cold-Snap Parka

Hi Corey,
I entered an new order for the Parka Medium. His total for this
order is $79.00 and when we receive his defective Parka back, we will
credit him $99.00 due to sale prices now.

Laurie Foell
Vexilar, Inc.
6667 West Old Shakopee Road
Minneapolis, MN  55438
952.405.2404 Direct
952.884.5291 Phone
952.884.5292 Fax
[email protected] Email
wwww.vexilar.com Website
 

-----Original Message-----
From: Corey Studer
Sent: Wednesday, January 31, 2007 1:18 PM
To: Laurie Foell
Subject: FW: Cold-Snap Parka

Laurie,

Is this possible?

Thanks,
Corey




Corey Studer

Vexilar, Inc.
6667 W Old Shakopee Road
Minneapolis, MN 55438

http://www.vexilar.com



-----Original Message-----
From:  [mailto:[email protected]]
Sent: Wednesday, January 31, 2007 1:11 PM
To: Corey Studer
Subject: Re: Cold-Snap Parka

First of all Corey, thank you so much for such a fast response!

 Since I did purchase this with my credit card do you still have that
information? If so option # 2 will work for me. I'll attach below a copy
of the confirmation of this order with all the information included
therein. I'm thinking you should be able to retrieve my credit card from
that. Please verify if this gets you that information. If not let me
know how I can best get that to your organization (securely).

Thank you,
Nick

[JigAwhopper]

They have  absolutely great technical repair service.  I spoke to one of their reps and I mentioned that the display is is too bright for me at night when I'm on the boat fishing for walleyes and suggested that it would be great if they would come up with a dimmer knob on their new models.   Well,  when I sent my FL-18 for a software upgrade,  they retrofitted my unit with a dimmer for free.  To me that is a GREAT customer service any day.  I think they're awesome   

[bbmonkey]

I had an old vexilar that neede repairs. I sent it to them and can only say good things about the experience.

They have my business.

[amortec]

Just two words sum this all up "MINNESOTA NICE" !

[Lobes]

I received the replacement parka yesterday! I never had to miss an available day of fishing! My hat's of to those folks at Vexilar! They know how to take care of a customer!!!