Author Topic: Disappointed with Otter outdoors  (Read 459 times)

Offline Steroid Perch

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Disappointed with Otter outdoors
« on: Feb 11, 2019, 05:20 PM »
I have owned an otter sled and shelter for about 20 years and have always been very pleased with the equipment. I recently noticed that my Runners were getting pretty worn so I got on Otter's website in ordered a new hyfax kit for $39.99. I hit submit the order and then noticed that they applied $156 shipping charge to the order. Assuming it had to be a mistake  I called Otter today but no such luck. According to them that is what it cost to ship 5 pieces of Teflon that are 46 in Long.  After three phone calls which ultimately ended with a manager my only course of action is to refuse the delivery when it arrives and it will go back to Otter. I do have to pay a 15% restocking charge. I then ordered the same hyfax kit from another company in Minnesota and paid $6 in shipping. That is a load of crap that they are gouging people that bad with shipping costs. I don't believe I paid that much when I had the entire sled and shelter delivered.  While their equipment may be good their customer service department leaves a lot be desired!

Offline AQUAASSASSIN

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Re: Disappointed with Otter outdoors
« Reply #1 on: Feb 11, 2019, 05:38 PM »
Thatís ridiculous, thanks for the heads up!
You count your years by the Winters.

Offline meandcuznalfy

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Re: Disappointed with Otter outdoors
« Reply #2 on: Feb 11, 2019, 05:42 PM »
Guess they'll get added to the don't buy from list, that's ridiculous.

Offline lowaccord66

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Re: Disappointed with Otter outdoors
« Reply #3 on: Feb 11, 2019, 09:28 PM »
That is terrible.  I had really good customer service from them.  They replaced my xt650 canvas for free when I had a zipper use with the door. For what it's worth I ordered the same kit from fishusa and the 2 day shipping was 26 bucks.

Offline tbern

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Re: Disappointed with Otter outdoors
« Reply #4 on: Feb 11, 2019, 09:54 PM »
Where are you located? You didn't accidentally sign up for overnight shipping?

Offline darkeyez

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Re: Disappointed with Otter outdoors
« Reply #5 on: Feb 11, 2019, 10:23 PM »
That's ridiculous, on a 7' one piece rod shipped in a tube I only paid an extra $8.00 for an oversized item.

Offline BHardy

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Re: Disappointed with Otter outdoors
« Reply #6 on: Feb 11, 2019, 11:39 PM »
I just went to their site and went through the motions for a hyfax kit.  93 dollars and change for shipping to the 603!

What a rip!
They say money can't buy happiness, but it can buy fishing gear, and thats pretty close!

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Offline AQUAASSASSIN

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Re: Disappointed with Otter outdoors
« Reply #7 on: Feb 12, 2019, 03:02 AM »
**censored**ffff
You count your years by the Winters.

 



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