Author Topic: Trophy strike 120V , is this a joke? shaft snapped  (Read 1517 times)

Offline KingMoose

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Trophy strike 120V , is this a joke? shaft snapped
« on: Jan 01, 2019, 10:27 AM »
got a trophy strike 120V ice auger recently, went out ice fishing for couple of times only, it is a powerful machine, was cutting nice and battery last long (keep it warm and last even longer).

for 3rd time I went out this morning and on my 2nd hole (8~10" ice only) the whole auger head snapped right off like nothing and bent the last part of the screw.

I am very disappointed, for the price I paid for it, this should have never happened. I wish I bought ION instead of trophy strike.

I am going to contact them to see how they are going to deal with the issue.

Offline lefty2053

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Re: Trophy strike 120V , is this a joke? shaft snapped
« Reply #1 on: Jan 01, 2019, 11:06 AM »
That is a shame. I am sure if you give them a chance they will make it good. And if not I would think they might as well close down now.
<===Lefty===

Offline hardwater diehard

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Re: Trophy strike 120V , is this a joke? shaft snapped
« Reply #2 on: Jan 01, 2019, 12:43 PM »
I would start here

https://trophystrike.com/warranty/

They are also a an IceShanty member maybe a PM is a good start ..GONNA NEED A COULPLE MORE POSTS AS ITS YOUR FIRST POST AND IT TAKES 3 TO USE THE PM FUNTION

https://www.iceshanty.com/ice_fishing/index.php?action=profile;u=98264
Give a man a fish he eats for a day .Teach a man to ice fish he has an obsession for a lifetime

Offline Deal Ninja

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Re: Trophy strike 120V , is this a joke? shaft snapped
« Reply #3 on: Jan 01, 2019, 01:36 PM »
Welcome to the Ice Shanty.  ::)
DON'T DILLY DALLY!!!   ;D

Polar Bird 3T, Eskimo EVO 1it
8" K-Drill, 8" Nils Arctic Trekker, Milwaukee Mud Mixer, Milwaukee 2704-22, Clam Plate, Adapters to make everything work with everything. lol
Marcum LX-7s (2) Dakota Lithium powered

Offline KingMoose

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Re: Trophy strike 120V , is this a joke? shaft snapped
« Reply #4 on: Jan 01, 2019, 01:46 PM »
I would start here

https://trophystrike.com/warranty/

They are also a an IceShanty member maybe a PM is a good start ..GONNA NEED A COULPLE MORE POSTS AS ITS YOUR FIRST POST AND IT TAKES 3 TO USE THE PM FUNTION

https://www.iceshanty.com/ice_fishing/index.php?action=profile;u=98264
Called them they are closed. submitted a claim online and will call tomorrow.

Offline KingMoose

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Re: Trophy strike 120V , is this a joke? shaft snapped
« Reply #5 on: Jan 01, 2019, 01:48 PM »
Welcome to the Ice Shanty.  ::)

Thank You  @)

Offline TrophyStrike

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Re: Trophy strike 120V , is this a joke? shaft snapped
« Reply #6 on: Jan 01, 2019, 02:00 PM »
Already sent you a PM.  Sorry for the issue.  We'll have you taken care of in short order.   Happy New Year.

Offline tbern

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Re: Trophy strike 120V , is this a joke? shaft snapped
« Reply #7 on: Jan 01, 2019, 02:01 PM »
Already sent you a PM.  Sorry for the issue.  We'll have you taken care of in short order.   Happy New Year.
great customer service!! :clap:

Offline holehopper

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Re: Trophy strike 120V , is this a joke? shaft snapped
« Reply #8 on: Jan 01, 2019, 02:08 PM »
Already sent you a PM.  Sorry for the issue.  We'll have you taken care of in short order.   Happy New Year.

Wow.  Love to see this quick response on a holiday!  Thanks for your sponsorship of Iceshanty and thanks for taking care of a fellow fisherman! 
Never Stop Never Stopping

Offline TrophyStrike

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Re: Trophy strike 120V , is this a joke? shaft snapped
« Reply #9 on: Jan 01, 2019, 02:11 PM »
Wow.  Love to see this quick response on a holiday!  Thanks for your sponsorship of Iceshanty and thanks for taking care of a fellow fisherman!

Cheers!  Happy to be a sponsor!  We have some great new items coming your way in 2019....love to be part of the community.  We'll get this gentlemen taken care of.

Offline hardwater diehard

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Re: Trophy strike 120V , is this a joke? shaft snapped
« Reply #10 on: Jan 01, 2019, 02:38 PM »
Cheers!  Happy to be a sponsor!  We have some great new items coming your way in 2019....love to be part of the community.  We'll get this gentlemen taken care of.

Well that deescalated quickly ..nice job  :thumbsup: :clap: :thumbsup: :clap: :bow: :bow: :bow:
Give a man a fish he eats for a day .Teach a man to ice fish he has an obsession for a lifetime

Offline russelln114

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Re: Trophy strike 120V , is this a joke? shaft snapped
« Reply #11 on: Jan 01, 2019, 02:44 PM »
I don't own one but wow great customer service. :clap:

Offline lefty2053

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Re: Trophy strike 120V , is this a joke? shaft snapped
« Reply #12 on: Jan 01, 2019, 02:47 PM »


<===Lefty===

Offline Light liner

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Re: Trophy strike 120V , is this a joke? shaft snapped
« Reply #13 on: Jan 01, 2019, 03:20 PM »
You Wont get that kind of quick response from Nills!
Champlain
Memphremagog

Offline G fish

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Re: Trophy strike 120V , is this a joke? shaft snapped
« Reply #14 on: Jan 01, 2019, 04:55 PM »
KingMoose,
That is fast action on there part would like too here follow up on what they do for you!
Iím going on two seasons of leaving the gas auger at home and taking hand auger. Likings what Iím seeing with trophy strike.
Team Ripp'n lips.
"Drink a little"
"Save a little"
"There will always be a Little".

Offline KingMoose

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Re: Trophy strike 120V , is this a joke? shaft snapped
« Reply #15 on: Jan 03, 2019, 06:16 PM »
KingMoose,
That is fast action on there part would like too here follow up on what they do for you!
Iím going on two seasons of leaving the gas auger at home and taking hand auger. Likings what Iím seeing with trophy strike.

It was a very quick response from Trophy Strike. They called me on Jan 2nd and told me the new auger will be shipped and I will have it within 10 days since I am in Canada! So far very great customer service.
Hope they fixed the design on this one.

Offline lefty2053

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Re: Trophy strike 120V , is this a joke? shaft snapped
« Reply #16 on: Jan 03, 2019, 06:35 PM »


<===Lefty===

Offline Seamonkey84

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Re: Trophy strike 120V , is this a joke? shaft snapped
« Reply #17 on: Jan 03, 2019, 11:01 PM »
Now thatís service! 

Offline Philip

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Re: Trophy strike 120V , is this a joke? shaft snapped
« Reply #18 on: Jan 04, 2019, 09:14 AM »
Always nice to see a company stand by their product and take the initiative to make things right. Good stuff.

Offline slipperybob

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Re: Trophy strike 120V , is this a joke? shaft snapped
« Reply #19 on: Jan 04, 2019, 10:16 AM »
Hey, who told you to rodeo buck bull ride that auger!  ;D  :P


For more information read my MN nice journal

Offline KingMoose

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Re: Trophy strike 120V , is this a joke? shaft snapped
« Reply #20 on: Jan 12, 2019, 08:41 AM »
Got the replacement auger and for sure they improved the design. Hope this last longer.
BTW it cuts way better too.

Thanks Trophy Strike for great customer service.

Offline Elrik

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Re: Trophy strike 120V , is this a joke? shaft snapped
« Reply #21 on: Jan 12, 2019, 09:16 AM »
Glad to hear it! You have to expect a few teething problems when you buy into a new product , seems to be doubly so with electric augers. The important part is how the company chooses to deal with it. Ice gator had some real issues, handled them poorly and is no longer around. Strikemaster made a mess of their first design for their current electric to the point that they recalled the whole production run, but they took care of their existing customers and people are snapping up the current ones. Ion had issues with the flite design when they remodeled the ion but quickly sent out replacements to people when the issue was identified.

The fact that trophy strike got back to you so quickly and already shows design improvements speaks volumes for them in a positive light. Keep up the good work guys!

Offline hawg

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Re: Trophy strike 120V , is this a joke? shaft snapped
« Reply #22 on: Jan 13, 2019, 12:44 PM »
 That was not ions problem. The problem they had was the bottom end of the units werenít coated properly causing ice and snow buildup. And that was a new blade design after three years of production.

 



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