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Author Topic: Marcum customer service  (Read 273 times)

Offline Altonbayicefishingfool

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Marcum customer service
« on: Apr 08, 2018, 09:19 AM »
In a previous post I was commenting on the Marcum pan-cam stysten I recently bought.
I purchased this unit February 14th of this year and it saw water a total of 4 days, this system worked nicely and has a lot of nice features.
I put this unit away for the season and didnít anticipate using it until next year until I bought a large flat screen to hook up to it in the shack.
This is when I noticed the cover that protects the actual camera lens was full of water.
I immediately called Marcum customer service and told them the problem.
Long story longer, from start to end I had a new camera in my hands in less than 5 days from marcum! No questions asked.
Only thing they required was pictures of the lens and serial #. Boom done!
They were great to deal with beginning to end!
Life is good!

Offline 3300

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Re: Marcum customer service
« Reply #1 on: Apr 08, 2018, 09:40 AM »
great company to have available to us for sure!

maybe put it in a bucket of water and/or use it this summer while it's under warranty to stress test it.

Offline swnoel

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Re: Marcum customer service
« Reply #2 on: Apr 08, 2018, 09:40 AM »
Great customer service for sure!

Offline mowbizz

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Re: Marcum customer service
« Reply #3 on: Apr 08, 2018, 11:33 AM »
Good to know! We have a lot of $$$ invested in Marcum cameras...thanks for posting!


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