FishUSA Ice Fishing Gear

Author Topic: Customer service  (Read 389 times)

Offline tbern

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Customer service
« on: Nov 06, 2017, 11:21 AM »
Just wanted to pass along the excellent customer service l received from fishusa. Ordered a striker ice suit late last night to get in on a sale, called this morning to double check if I ordered the correct size. Gave her my measurements and she very nicely suggested moving up one size on the bibs. She took care of that and even though there was a price difference between the sizes, she sold them to me for the same price.  Outstanding service Fishusa!!!  Thank you!

Offline FishUSA

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Re: Customer service
« Reply #1 on: Nov 07, 2017, 09:30 AM »
Hi tbern! I am so glad Mandy was able to help you out and get you what you were looking for. Hope to have you back again soon! - Sam
America's Tackle Shop
6960 W. Ridge Rd.
Fairview, PA 16415

800.922.1219 (toll free) (e-mail)

Offline tbern

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Re: Customer service
« Reply #2 on: Nov 07, 2017, 09:44 AM »
Thank you Sam, have ordered a couple times from FishUSA and great service each time. Will continue to check out your site in the future.

Offline slipperybob

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  • LX5 or die...maybe extra battery.
Re: Customer service
« Reply #3 on: Nov 27, 2017, 09:36 AM »
TY FishUSA customer service.  Sam was his name.

I had ordered Marcum M1 Lithiom online sale at $399.  Browsed through a few more online stuff, went to check out and it dropped the sale price.  Called them and customer service said, the sale ended at 10 am....My checkout time was at 10:20 am.

Said they will honor it.  TYVM

follow up...They never fixed it.  I was never refunded for the difference.   Very disappointed, when told to look at my statements afterwards...and afterwards...and afterwards.  January, February, March, Aprill... I give up.  Lost out on $200 worth as I ordered two units.

I will never use their service again.  I don't appreciate the false lies and the old, please wait and check later.  Also don't appreciate the lie about the online sales just ended a few hours ago.  Yet that sale was still there online 48 hours later.

This is the first problem I've had and I've made several purchases in the past.  Bottom line, this problem was never properly taken care of.

For more information read my MN nice journal


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