Author Topic: turn around time on marcum repair  (Read 676 times)

Offline feklar

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turn around time on marcum repair
« on: Jan 31, 2016, 05:15 PM »
Hoping someone from Marcum can answer this...

been having problems with my vx-1, when out fishing the gain will jump up and down, and when I try to adjust it I notice the gain button seems to cause huge increases or decreases when I touch it without rotating it, especially if I touch it on top.  What I'm ending up doing is putting the gain where I think it should be then touching the button 3-4 times until things settle out.

So...can anyone from Marcum tell me how long this repair is and a cost estimate?  Unit is about 2 years old. Would it be more cost effective to upgrade this unit instead of fixing it?

Offline DR.SPECKLER

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Re: turn around time on marcum repair
« Reply #1 on: Jan 31, 2016, 05:50 PM »
im pretty familiar with sending Marcum units in.im guessing this time of year I would expect a week to 2 weeks turn around.email them and get a ra number.i would think at 2 years old its still under warranty and should be fixed free of charge or 80 bucks if warranty is expired.ive had best luck at around 10am getting a hold of Marcum tech with rather quick response.marcum customer service is great but cant say their round flasher are very durable.

Offline 3300

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Re: turn around time on marcum repair
« Reply #2 on: Feb 03, 2016, 09:22 PM »
here's the scoop. i'm not from marcum tho
http://marcumtech.com/service-charge/marcum-tune-up.html

Offline feklar

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Re: turn around time on marcum repair
« Reply #3 on: Feb 06, 2016, 10:34 PM »
fyi I received an email from Marcum basically saying send my unit in, about a week turn around.  I might limp it along a bit longer until my peak season is over.

 



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