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Do they have a lifetime warranty like soft water rods?
ugly stick.........broke... .......pictures or it didn't happen....
I had a warranty claim on an Ugly Stick & after sending the rod in it was denied-I was informed that misuse/abuse is not covered under their replacement warranty. I still like Ugly Sticks but thought they'd stand behind them a little better-the rod was broken in a car door & I understand if they warrantied stupid there would be a lot of rods to replace. Your best bet is having the store you bought it from replace it.