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Call the store first and see if they can do anything for you. second call strikemaster I'm sure the auger will have a serial # on it and most stores sell out of augers by end of season unless they keep in a warehouse or something but the serial # will most likely tell when it was made. Not sure what warranty is on a auger but it might be within the warranty and they will probably take care of it for you. I have heard a lot about pull cord problems on this site.