13 fishing

[trapper2000]

i know i said i didn't like these new in line reels and i don't but i like good service ....i been trying this reel out and it's "okay" but i lost the push button and spring i e mailed  13 fishing info to order them and i got a e mail back the parts were on the way   no charge  ......i like people like that ......stillnot sure if the reel is for me but it is a great company!

[mdm25549]

I can speak to their customer service as well my black Betty froze up this year and had no idea why and it was a few years old so I tried fixing it myself and couldn’t discover the issue. I called 13 told them it was years old and not under warranty and they had me just cover the shipping to them and otherwise fixed for free. Great company

[trapper2000]

yes sir  good company

[maddogg]

I've dealt with them a few times and service was phenomenal.

[big_guy_13021]

Trapper if you would stop losing things you wouldn't have to worry about contacting ppl mr..

[BeenPerchin315]

That’s great.  Have never needed to use 13 customer service good to know they are stand up. On a similar note I had to contact otter again over a seat part in my one man. I spoke with the supp for warranty issues and yea said no problem with it breaking a second time just fill out the form again and it will be taken care of.
3 days later part at house.
The quality of otter is falling but customer service is great.
Tight lines
Perchin.

[JTrottaNY]

I actually had the exact opposite experience; a couple years back I had a brand new rod splinter at the top of the grip, the very first perch I caught. I had to pay to return the broken rod and pay shipping for the replacement, all said and done it cost as about as much in shipping as a new rod would have. I even suggested breaking the rod in half and providing photos but they said it needed to be returned- maybe they had a bad run and needed to collect them, but the consumer shouldn't pay for their research/QC.

When summer came and I still didn't have the replacement I called and was told "they are a seasonal item, we will send a replacement early in the winter when we start producing ice products again”.

[trapper2000]

I actually had the exact opposite experience; a couple years back I had a brand new rod splinter at the top of the grip, the very first perch I caught. I had to pay to return the broken rod and pay shipping for the replacement, all said and done it cost as about as much in shipping as a new rod would have. I even suggested breaking the rod in half and providing photos but they said it needed to be returned- maybe they had a bad run and needed to collect them, but the consumer shouldn't pay for their research/QC.

When summer came and I still didn't have the replacement I called and was told "they are a seasonal item, we will send a replacement early in the winter when we start producing ice products again”.

who was that threw?