Don't have the Inferno, just the Wide One. never had this issue. I have noticed you have to make sure that when you collapse it that the square bars are the last to fold in. I've had it where they fold in before trhe round bar and you have to struggle a bit to get it open. Be sure not to step on the bar when exiting either. I have found that Eskimo goes above and beyond if you contact them and explain the problem. Had a rip in one of the Velcro straps holding the tent to the frame (possibly my fault?) and they really took care of me.