I would agree with you guys, except for the fact he said it struggled on BOTH the atv AND his portable case.
My first step would be to check the base mount on both the atv and the portable case. Take the two screws out holding the cables, and double check them to make sure they are both holding the power cable how they are supposed to. I've had the metal prong bend before, and not hold the power cable tightly where it needed to be.
But, do double check everything. Battery connections on both setups. And power cables on both setups.
Might have to do a little troubleshooting at home to isolate the issue, before you go forward with grease or adjusting anything.