I ordered from them once and the experience was so-so. Granted there were warmer than normal temps so they had to send in an insulated container .. which is extra. I ordered 1,000 maggies and 1,000 waxies. Approximately 1/2 the maggies were in bad shape and probably 1/4 of the waxies ... I didn't count. They were good over the phone about replacing them but I was stuck paying for another insulated container and shipping which was more than the replacement bait would cost.