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For the posts above. The charger does not shut off when it thinks it is charged, the charger they use will continue to put a charge on the battery till the BMS says it is charged. I am guessing the BMS had more of an issue to this problem than the charger.
would happen with any battery, not just theirs if that were the case. do you see the residue on your stock battery?
pretty sure theirs is gassing, but they are not sure why or won't say why. matt explained it to us that they are not certified, but they won't tell you that either. if your still chatting ask them about these things if you would.
that's cool. maybe someone higher up decided it's not worth the risk to have a liability on the streets knowing that it is just that. they do need to figure it out so it doesn't happen again.
have they asked if you allow it to warm up before charging and does their charger allow it to charge if the battery is to cold?i always wait a few hours or more before charging.