Author Topic: Plano Customer Service  (Read 611 times)

Offline rdhammah

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Plano Customer Service
« on: Apr 21, 2022, 06:44 AM »
in a word, awful! Plano owns Frabil. I sent an email about one of their products. It took 6 weeks to respond, asking for photos. I sent photos the same day explaining what happened and asking if there was anything we or i could do to repair. Another 6 weeks later, their response was "the item has been discontinued".  Doesn't matter what the item is. Point is, 3 months to get "....disscontinued"??!! with no resolution or suggestions. No more Frabil or Plano items for me!

Offline zcm_82

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Re: Plano Customer Service
« Reply #1 on: Apr 21, 2022, 06:53 AM »
I got the runaround from Frabill once 4-5 years ago. Got a broken item straight out of the box, and it took over a month and several phone calls and emails to get the product returned and my money back.

Offline hawg

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Re: Plano Customer Service
« Reply #2 on: Apr 21, 2022, 06:55 AM »
Horrible for me too, junk.

Offline DR.SPECKLER

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Re: Plano Customer Service
« Reply #3 on: Apr 21, 2022, 07:10 AM »
I didnt have any problems with my old frabill commando shanty,but the frabill aerators are absolute junk.

Offline Rebelss

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Re: Plano Customer Service
« Reply #4 on: Apr 21, 2022, 07:19 AM »
I didnt have any problems with my old frabill commando shanty,but the frabill aerators are absolute junk.

That's why Minnow Magic's rule. And have since 1998.  :thumbsup:
"Seems like time is here and gone".....Doobies

Offline rdhammah

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Re: Plano Customer Service
« Reply #5 on: Apr 21, 2022, 08:02 AM »
I didnt have any problems with my old frabill commando shanty,but the frabill aerators are absolute junk.
agree on the aerators. not worth a crap

Offline rdhammah

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Re: Plano Customer Service
« Reply #6 on: Apr 21, 2022, 08:04 AM »
there is no Frabil contact. you have to go through Plano

Offline hardwater diehard

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Re: Plano Customer Service
« Reply #7 on: Apr 21, 2022, 08:28 AM »
Several numbers pop up on FB..

800-226-9868

(800) 558-1005

sometime back I contacted them for some patch material ,and they were kind enough to send some remnants for free.   

I see Bro is now part of the Otter pro staff..thats a big change 

https://www.otteroutdoors.com/pro-staff/brian-bro-brosdahl/

I suggest contacting them via FB messenger

https://www.facebook.com/frabill

Give a man a fish he eats for a day .Teach a man to ice fish he has an obsession for a lifetime

Offline Krazykaiser

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Re: Plano Customer Service
« Reply #8 on: Apr 21, 2022, 09:58 AM »
Frabills Ice fishing presence has been less and less seemingly each year since Plano bought them out.  Even their open water stuff is diminishing as well ie rain suits etc .   

Offline Fisherman 1

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Re: Plano Customer Service
« Reply #9 on: Apr 21, 2022, 07:52 PM »
I didnt have any problems with my old frabill commando shanty,but the frabill aerators are absolute junk.

You are lucky, the one I had the material shredded like velour when you pull it on an angle and that was during the first use after a 1/4 mile walk onto the lake.   When I sent it back to them, they claimed I dumped kerosene on it.  That was my last Fragile product I'll ever buy.  Hope their business fails dismally.

Offline ira-akrfc

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Re: Plano Customer Service
« Reply #10 on: Apr 22, 2022, 07:45 AM »
You are lucky, the one I had the material shredded like velour when you pull it on an angle and that was during the first use after a 1/4 mile walk onto the lake.   When I sent it back to them, they claimed I dumped kerosene on it.  That was my last Fragile product I'll ever buy.  Hope their business fails dismally.

"That was my last Fragile product I'll ever buy." I love the Freudian typo.

Offline Rebelss

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Re: Plano Customer Service
« Reply #11 on: Apr 22, 2022, 07:51 AM »
 ;D


"Seems like time is here and gone".....Doobies

Offline ship of fools

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Re: Plano Customer Service
« Reply #12 on: Apr 22, 2022, 11:55 AM »
i buy whatever i possibly can from Scheels.  Their service is phenomenal
Goin' where the wind don't blow so strange,
Maybe off on some high cold mountain chain.

Offline filetandrelease

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