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Has any member put on the "extra supplied blades" that came in the Eskimo Pistol box ? Were they good and cut well ?
Just send the old blades off to get sharpened and when they resharpen them it will fix the pitch/angles.
Asked the same question early on this thread. Answer was no. I can't imagine why though. That is the first thing I would have done.
I didn’t put mine on yet because I’m lazy and I have two new sets and a new centering point directly from Eskimo to try. If I put the extra set on and they don’t work, I still haven’t figured out the problem and I wasted time drillin’ when I could be killin’. If I put the blades on that were directly from Eskimo and they don’t work, then it’s an issue with the auger itself, I’m done, it gets returned, problem solved. If they do work, I can try the extra blades in two or three years when I need them. Most likely I’ve already upgraded to a light saber or something. Does that clear it up or do I need to schedule a conference call?
How did you go about getting the replacement blades and point ? Phone call ? Email ? Buddy of mine just attempted to contact Eskimo via phone on hold for an hour before he gave up . His purchase was from Amazon ..which appears out of stock now ..but could wait till February 1st for $292 ...
I called them. Could have got lucky on the time. I also bought mine from Amazon.
Thanks ..I will pass it along ..did they require any "proof" Emailed invoice etc ? Or just straight sending them out .
I did the warranty registration on the product before I called. I would do that first. Lady on the phone was nice and a straight shooter on the issue.
This is most helpful ..he will probably be putting the other set of blades (which were included) on for the weekend ..I will report back on this thread as to the outcome of those blades .
Good deal. I’ll probably test the replacement parts before next week. Fished with my HT nero/clam plate last weekend.
Did you file claim via the website or just registerit via the website and then a phone call ? Hope you have a good resolution to this dilemma.
I think I just called. If he couldn’t get through initially, I’d file a claim then use the chat function before calling again. I couldn’t figure out the proper date format for the purchase date when I registered and I used the chat function for help (for example). It was quick so he might be able to get help there.
No conference call needed. Lazy is lazy and since you admit it I see why. I have changed sets of blades on augers many times and a couple of minutes didn't waste any of my time. I always carry extras sets to the lake and the screwdriver to change them. I guess I am just old fashioned and go prepared.
Thank you for understanding and for your contributions to this thread. Case closed.
Whether or not you tried the included spare is moot... the blades that were on it were defective and deserved replacing under warranty. Even if the spare ones work fine, nothing changes the fact that a warranty claim is needed. Why someone else is upset with you trying the spares, well that doesnt make a lot of sense to me... Eskimo doesn't include two sets so hopefully one works.... IMO lazy would be just putting the spare on and not submitting a warranty claim.
This has me worried, I just purchased an 8" pistol bit. Maybe i'll drag my old one in the truck just in case for the first trip. Work buddy wants the old one so....
Yeah thats what happened to me I had already ordered it and came on here and saw this thread. Eskimo sent out new blades and I'm happy with the customer service. Make sure when you get it to register it, need serial # that is on a card tied to it, or mine was. Dont like when it happens that way but they did make it right.
My best guess is that Eskimo "caught" the problem early...and started a quality control/customer service fix .. hence the extra set of blades in the box ...as these extra blades were not advertised in any description I saw . They seem to be doing right by it thus far . Although I could be wrong.. as I haven't heard any one using/installing the "extra" set of blades ...and putting them to use.
Did you put any blue loctite on the screws when you installed the new blades Ardisam sent you ?