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Author Topic: unbelievable service from MarCum  (Read 318 times)

Offline TulibeeKing

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unbelievable service from MarCum
« on: Mar 06, 2013, 04:06 PM »
I just noticed a cut cable on my MarCum vs620 camera that was given to me by my wife for my birthday in 2011, and they are sending me a replacement cable no questions asked and they responded to my email 2 MINUTES after I sent the email.  That's unbelievable service, I am a MarCum customer for life.
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Offline mr tip up

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Re: unbelievable service from MarCum
« Reply #1 on: Mar 06, 2013, 04:24 PM »
thats cool glad to here a company is on the ball
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what is and what should never be

Offline Whitefish Slayer

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Re: unbelievable service from MarCum
« Reply #2 on: Mar 06, 2013, 04:50 PM »
I bought the LX-9 this year (first Marcum product) and I will never buy anything else after dealing with them.  They've been phenomenal!!
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Offline Knoodles

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Re: unbelievable service from MarCum
« Reply #3 on: Mar 06, 2013, 04:52 PM »
Love to hear this as they really didn't need to replace it as they could have claimed damage due to owner misuse.  It is great when a company works to keep customers happy and understand a happy customer is one for life. 
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Offline Icefisher40

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Re: unbelievable service from MarCum
« Reply #4 on: Mar 06, 2013, 04:57 PM »
A month back I was contemplating buying an LX-7 and I wanted to see what was so different from other flashers.

I was kidding around and said "let me talk to Jon" (as in Jon Marshall) in a joking matter and they said, "ok he will be on in a minute."

I told them that I was just kidding buy I thanked them for their effort, and promptly bought and LX-7 the next day.
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Offline Chris338378

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Re: unbelievable service from MarCum
« Reply #5 on: Mar 06, 2013, 05:33 PM »
Marcum has one of the best customer service departments hands down.  Other companies should take lessons from them.
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Offline Whopper Stopper

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Re: unbelievable service from MarCum
« Reply #6 on: Mar 06, 2013, 07:27 PM »
Top notch!

    WS
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