IceShanty.com's Ice Fishing Community

Ice Fishing Tips -Check your local regulations! => Equipment => Topic started by: skinny4 on Feb 27, 2019, 07:02 AM

Title: Frabill parts?
Post by: skinny4 on Feb 27, 2019, 07:02 AM
Anybody know where i can buy frabill parts? I have the orange polar therm tip ups. I broke one of the spools and need to find a replacement. I would also like to know if the longer flags from the black polar therms will fit my orange ones. Ive e-mailed frabill several different times and got no response. I dont think they care at all. Its to hard to boycott them. Hope whoever buys the company next cares about us enough to at least answer an email.
Title: Re: Frabill parts?
Post by: hardwater diehard on Feb 27, 2019, 07:24 AM
Frabill is practically impossible to get a hold of ...try some HT replacement parts they are easier to find and may work .
Title: Re: Frabill parts?
Post by: 3300 on Feb 28, 2019, 08:35 AM
i also had a poor experience with frabill. was first and last.

i bought the frabill 2110 flip over and it had a ton of issues and i wanted to work them out with frabill. the man i spoke to at frabill didn't care at all and just didn't want to bother with it so he said return it to place of purchase. there was no customer retention effort what so ever. not sure why they had a person bothering with phones.
Title: Re: Frabill parts?
Post by: PikeKing23 on Feb 28, 2019, 10:47 AM
Unfortunately, this site is full of stories like that from Frabil.  Take it for what it is, but a pretty strong showing for bad customer support and not many defending Frabil.  That tells me it's not an isolated incident or somebody's bias opinion.  I won't be buying anything from them.
Title: Re: Frabill parts?
Post by: skinny4 on Feb 28, 2019, 03:37 PM
I am willing or.....was willing to pay good money for new parts. Not worth calling or emailing them at all. Too bad. Im just going to buy a ht polar therm and see if parts swap and buy from them.
Title: Re: Frabill parts?
Post by: meandcuznalfy on Feb 28, 2019, 04:27 PM
That's too bad, I'm sure some parts are universal or can be made to fit between the two of them. Looks like they need to be added to the don't buy from list.
Title: Re: Frabill parts?
Post by: Kevin23 on Feb 28, 2019, 07:21 PM
https://www.thereelshot.com/products/tu-2-tip-up-spool-200

Should be universal for almost every tipup
Title: Re: Frabill parts?
Post by: Old Goat on Mar 01, 2019, 04:47 PM
They have been good to me. Been to the plant.
Title: Re: Frabill parts?
Post by: jcrow75 on Dec 27, 2020, 06:31 PM
I have just put together am Ageis 2110 and the back pole was missing the nipple on the bottom of the pole was missing. I have contacted them via the website and I'm going to call tomorrow. I'll report what happens.
Title: Re: Frabill parts?
Post by: jcrow75 on Dec 28, 2020, 08:14 PM
I called customer service and the guy said he would send out a replacement back pole.
Title: Re: Frabill parts?
Post by: jcrow75 on Jan 13, 2021, 07:14 PM
**UPDATE - I just got an entire set of poles for my Frabill 2110. I can't not say enough about the customer service I have received from them.
Title: Re: Frabill parts?
Post by: ice dawg on Jan 13, 2021, 08:15 PM
Anybody know where i can buy frabill parts? I have the orange polar therm tip ups. I broke one of the spools and need to find a replacement. I would also like to know if the longer flags from the black polar therms will fit my orange ones. Ive e-mailed frabill several different times and got no response. I dont think they care at all. Its to hard to boycott them. Hope whoever buys the company next cares about us enough to at least answer an email.
FishUSA has them.