I don't know if TSC would sell refurbs. These were all brand new units, I am positive about that. I am actually glad it didn't come in a box, one last bulky thing to dispose of. I know Cabelas has returned Mr Heaters in their bargain caves, the 3 or 4 I looked at were all tore up, ceramic falling out, buttons didn't work, etc. I am trying to figure out who'd buy one of those.