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IceShanty Main => General Ice Fishing Chit Chat => Topic started by: mackdog75 on Mar 22, 2019, 06:43 PM

Title: Clam customer service on Jason Mitchell Thermal X
Post by: mackdog75 on Mar 22, 2019, 06:43 PM

So I bought a new Clam Jason Mitchell Thermal X after watching the video on Clam website. Awesome flip over shack!!!! The only complaint I have is the video they have on their website shows it comes with a minnow bucket. Mine did not come with one. So I emailed them asking what I needed to do get one. Their response was it does not come with this years model. I asked why does it advertise it as  included in the video then? Their response was oh we haven’t updated that I guess we probably should.
Am I wrong to think I should get one since it’s advertised from them saying it comes with it?

Title: Re: Clam customer service on Jason Mitchell Thermal X
Post by: bigtt on Mar 22, 2019, 08:48 PM

same here but I got a hundred off so let it go. Got it at fleet farm

Title: Re: Clam customer service on Jason Mitchell Thermal X
Post by: mackdog75 on Mar 23, 2019, 12:13 AM

Quote from: bigtt on Mar 22, 2019, 08:48 PM

same here but I got a hundred off so let it go. Got it at fleet farm

Got a deal also. The point is if you advertise something on your website it is what it is not minus stuff.

Title: Re: Clam customer service on Jason Mitchell Thermal X
Post by: 3300 on Mar 23, 2019, 11:43 AM

i wouldn't take no for an answer. go over the persons head until you get what was advertised as that's in part why you bought their product. maybe save the link for the video too.

i am not surprised at all with that company. i tried them again recently and was let down so i returned their product. i won't support companies who won't support their products and customers.

Title: Re: Clam customer service on Jason Mitchell Thermal X
Post by: filetandrelease on Mar 23, 2019, 01:35 PM

I must be lucky  I’ve dealt with them on 4 separate occasions and have been treated with professionalism and respect
 Hope it all works out for ya Mack
   

Title: Re: Clam customer service on Jason Mitchell Thermal X
Post by: WYOBEAR on Mar 23, 2019, 03:28 PM

I had a great experience with Clam!  Customer service was knowledgable and courteous.  I only have good things to say about them.

Title: Re: Clam customer service on Jason Mitchell Thermal X
Post by: RapShack on Mar 23, 2019, 04:05 PM

Quote from: mackdog75 on Mar 22, 2019, 06:43 PM

Am I wrong to think I should get one since it’s advertised from them saying it comes with it?

No, no you are not.

Title: Re: Clam customer service on Jason Mitchell Thermal X
Post by: Monticatgeek on Mar 24, 2019, 04:28 AM

Sent you a PM. let me see what I can do to possible help you out with this issue.

Title: Re: Clam customer service on Jason Mitchell Thermal X
Post by: Monticatgeek on Mar 25, 2019, 10:07 AM

sent you a new pm follow what it says and the issue will be taken care of for you.