Plano Customer Service

[rdhammah]

in a word, awful! Plano owns Frabil. I sent an email about one of their products. It took 6 weeks to respond, asking for photos. I sent photos the same day explaining what happened and asking if there was anything we or i could do to repair. Another 6 weeks later, their response was "the item has been discontinued".  Doesn't matter what the item is. Point is, 3 months to get "....disscontinued"??!! with no resolution or suggestions. No more Frabil or Plano items for me!

[zcm_82]

I got the runaround from Frabill once 4-5 years ago. Got a broken item straight out of the box, and it took over a month and several phone calls and emails to get the product returned and my money back.

[hawg]

Horrible for me too, junk.

[DR.SPECKLER]

I didnt have any problems with my old frabill commando shanty,but the frabill aerators are absolute junk.

[Rebelss]

I didnt have any problems with my old frabill commando shanty,but the frabill aerators are absolute junk.

That's why Minnow Magic's rule. And have since 1998. 

[rdhammah]

I didnt have any problems with my old frabill commando shanty,but the frabill aerators are absolute junk.

agree on the aerators. not worth a crap

[rdhammah]

there is no Frabil contact. you have to go through Plano

[hardwater diehard]

Several numbers pop up on FB..

800-226-9868

(800) 558-1005

sometime back I contacted them for some patch material ,and they were kind enough to send some remnants for free.   

I see Bro is now part of the Otter pro staff..thats a big change 

https://www.otteroutdoors.com/pro-staff/brian-bro-brosdahl/

I suggest contacting them via FB messenger

https://www.facebook.com/frabill

[Krazykaiser]

Frabills Ice fishing presence has been less and less seemingly each year since Plano bought them out.  Even their open water stuff is diminishing as well ie rain suits etc .   

[Fisherman 1]

I didnt have any problems with my old frabill commando shanty,but the frabill aerators are absolute junk.

You are lucky, the one I had the material shredded like velour when you pull it on an angle and that was during the first use after a 1/4 mile walk onto the lake.   When I sent it back to them, they claimed I dumped kerosene on it.  That was my last Fragile product I'll ever buy.  Hope their business fails dismally.

[ira-akrfc]

You are lucky, the one I had the material shredded like velour when you pull it on an angle and that was during the first use after a 1/4 mile walk onto the lake.   When I sent it back to them, they claimed I dumped kerosene on it.  That was my last Fragile product I'll ever buy.  Hope their business fails dismally.

"That was my last Fragile product I'll ever buy." I love the Freudian typo.

[Rebelss]

 

[ship of fools]

i buy whatever i possibly can from Scheels.  Their service is phenomenal

[filetandrelease]

 http://https://getyarn.io/yarn-clip/53773d31-7e10-4065-a311-cd900d1009b4