Marcum LX-7 Update

[jigarap14617]

I have been neglectful in updating my marcum lx-7 ,and it started acting strange the other day.So I looked at the latest update and it is ver 5.10,I am running 3.17,a bit behind I say...So I had a friend try to do the update, and his PC would not recognize the LX 7???He is a computer guy, and has degrees in computers.Has anyone else had this experience?I am going to call marcum Monday,just wondering if I am the lone fisher if anyone else had this experience, and how they worked thru it.Thanks

[missoulafish]

He had correct USB cable?
Was the hardware even detected?

[jayfk]

My windows 10 machine wouldn't recognize my lx 7. I had to use a  and older machine with windows xp. I should have also said I used the same cable on both machines. It was until I used an older version of windows would the lx 7 get recognized by the computer.

[3300]

some usb cables are charge cables only.
try it on your own pc with a different usb cable.

[jigarap14617]

We tried two USB cables, and two different laptop computers.The computers wouldn't recognize that the LX-7 was plugged in???Like I said, my friend that helped me is a computer guy,thats his livelyhood,he was stumped?He even went into the bios trying to see if he could find out why this was happening, found nothing that was definitive.

[yoopermjm]

I updated my lx7 quickly with a laptop running windows 10. It worked fine. I did see that the instructions said you need to use a usb 2.0 connector. While usb 3.0 is supposed to be backwards compatible, maybe that's the problem. Some computers have both ports on them. Try using a different usb port on the computer and maybe it will work.

[missoulafish]

Another  guy had a similiar issue within the last month somewhere here in the forum. He had to call Marcum.

[jigarap14617]

I updated my lx7 quickly with a laptop running windows 10. It worked fine. I did see that the instructions said you need to use a usb 2.0 connector. While usb 3.0 is supposed to be backwards compatible, maybe that's the problem. Some computers have both ports on them. Try using a different usb port on the computer and maybe it will work.

I saw that too, usb 3 is "supposed" to be compatible" with usb three, but I ain't a computer expert either

[jigarap14617]

My screen is orangeish,and the marcum site say it needs "repair" and needs sent in...Does anyone have the Phone # to Marcum,all I can find is email address ?I have the 247th one they built, paid $700 for it, used it maybe 70 times.I would like to have a conversation with someone at marcum, a contact number would be most appericiated.

[3300]

it has a 2 year warranty and they did help with things outside of the warranty.

marcum
Our toll free number is 888-778-1208

1-763-512-3966

394 QUEBEC AVE.
NEW HOPE, MN
55427

[icehound67]

The # I have is 763-512-3987.  I called them this week and answered on the second ring. Also have no problems with emails

[hays47]

Along with using a USB 2 port. Ensure the connection cord is also USB 2.0 compliant. Heard of problems some LX 6-7 users having with that.