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Otherwise this shelter really is nice, I had it up last weekend with 45mph gusts and it was a rock, really impressed with the hubs and poles--just irritates me that they can't get the simple things right (crap zippers, lack of stainless hardware, miscut/mislabled shelters, missing gear lofts, etc.)
Hey man, just by chance do you know if your buddy got his off Ebay?I bought mine from Reeds Family Sports on Ebay, since they were sold out pretty much everywhere else.
Nope, he bought it at our local Cabelas.
Clam posted this on their FB page explaining what happened with the size defect with the Bigfoot 4000T shelter:Thought I’d jump in here. I work at CLAM and oversee the customer service and product development side of the business.First, to the issue at hand, we can confirm the obvious. There are a small number of 4000T shelters out there that were produced to the wrong size specs. There are also some 4000T shelters out there that were produced without ceiling nets. All of the undersized 4000T’s do NOT have ceiling nets, but we know there are also some correct-sized 4000T’s without ceiling nets. IF you have ceiling nets, your 4000T IS the correct size. If you DO NOT have nets you MIGHT have an undersized shelter. Measure the floor dimensions. You should be at or close to 8 x 8 ft. on the floor. If you are not at 8 x 8 we will take care of you. We will allow you to KEEP your undersized shelter and will ship you a correct sized shelter at no charge. You WILL need to provide proof of purchase and proof that the shelter is undersized (pictures with tape measure). To contact our customer service, either email us at [email protected] or call us at 763-231-4120.Here’s a stab at answering some of the other questions on this forum:What happened?Simply put, the 4000T sales are off the charts. Our customers saw this as a great shelter at a great price, and sales were more than 4 times our initial aggressive forecast. We chased sales and added “backup” factories to meet the demand, and somehow a batch that was the wrong size got out to you. It was certainly not our intent, and we believe we are compensating in a meaningful way those who received an undersized shelter.What went wrong?Ironically, we discovered that one of our “backup” factories was also making shelters for a competitor. When that competitor gives dimensions to the factory (and to you the consumer), the dimensions they quote are hub-to-hub, not actual fishing space. As a result this “backup” factory made a batch using the smaller hub-to-hub dimensions of our competitor as a guide, but we did not discover the issue until it was brought to our attention through our consumers. As an aside, when you’re reading dimensions and comparing shelters, make sure you’re comparing apples to apples and not floor space (which we quote) to hub-to-hub measurements (which our competitor does).Why not address this proactively?We are addressing this here, and we will also be addressing it through our website, an email blast, and our social media. While this issue is a very small percentage of the total units sold for this model, you are right that we should be proactive in getting it resolved.Why doesn’t CLAM interact more in the forums?The forums are a difficult environment at best for any company, which is why most avoid it. The company is fully transparent and accountable, while a minority of individuals in forums uses their anonymity and lack of accountability to distort facts and inflame what could be a healthy dialogue. We do monitor all of the forums regularly. I am a regular forum user, and the vast majority of forum users has integrity and is simply using the forum to share experiences and knowledge and learn more about their passions. In monitoring forums related to our products, though, we know for a fact that interactions between individuals and CLAM customer service are sometimes intentionally distorted or manipulated to the detriment of CLAM. In some cases the statements made are just plain untrue. Like most companies, we feel the best way to deal with this is to stay out of the fight, as it’s difficult to have a healthy dialogue with an individual who chooses to distort facts and manipulate the truth and then hide behind his anonymity.Why does CLAM have “so many” quality problems?As a percentage of sales, we don’t. Take a look on most lakes during ice season and you’ll see a sea of blue. We’ve sold far more ice fishing shelters than any competitor. We’re the first, the original, and the best. Our defective rate is as good or better than any of our competitors, but the fact is, even a small defective rate when dealing with huge volumes can result in unhappy customers. Our approach to quality is to build the best products, inspect during and after production, and deliver great customer service when we have an issue. We aren’t perfect, but our feedback overall tells us that we are doing well in all three of these phases. Having said that, it is our goal to continually improve, doing all we can to exceed expectations.Just about all of us at CLAM are passionate ice fisherman and women. We work hard to put high quality, innovative products to market that we are proud to have our name on. We will stack our quality up against anyone’s. If you take the time to compare, to look into the details of all that we put into our products, we believe you’ll agree.Steve GeertsenCLAM Corporation