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If it's under warranty it shouldn't be hard to get it replaced.
I always call customer service and pray I get to talk to someone with a pulse to help me. Usually you get a lot more done than sending a lot of texts or e-mails. Bosch is a big name so they have a reputation to uphold. I'm quite sure they will treat you good.
Finding a Bosch service center can be a challenge. You're drill should be easy enough to ship though. My miter saw that is out of square is not.
Could it be in "driver mode" instead of "drill mode" or maybe slightly shifted out of drill mode? (Sometimes drills look like they're in "drill mode" but it's turned just enough to disengage it.) If you haven't done it, try shifting back and forth to/from drill mode a couple times and then into drill mode to see if that helps. Maybe try shifting the forward/reverse switch back and forth too in case it's caught in between the two directions. Good luck.
sounds like a bad chuck. hopefully they have an upgraded version for service on it.have you tried it with out any thing at all in it to see if it makes any difference?when i took my tools in for inspection they had them for a few weeks. the better the shop the longer the wait it seems.
I don't know if this pertains but last year the trigger assembly broke off my 18volt fuel drill and I was instructed to take it to the tool rental dept of my local home depot which I did and they fixed it for me at no charge. they also send them out for customers if they cant fix them. They fixed it well for no charge but it took a long time (4 weeks or so). this is in Michigan.
i was told they want 35$ deposit and if they ship it out and the problem is not a warranty issue they keep the 35$.
Update...just received news from Bosch that they will be sending me a replacement drill. Once received I only need to return the defective one...postage paid.
awesome!hope the chuck was a fluke.
Operator error I'm sure...well...I hope
How does this one work?? I'm sure you checked that the very first thing!!!!