IceShanty.com's Ice Fishing Community
IceShanty Main => General Ice Fishing Chit Chat => Topic started by: hartly on Feb 02, 2018, 08:15 AM
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As a new policy Eskimo will no longer replace Pull cords(Hypercoil Recoil)on warranty. In the past they would replace them do to the fragile nylon internal components breaking easily. I asked customer service why the policy changed. Her answer was because people were abusing the system. She also mention fuel lines were no longer covered either. Both items are now deemed as WEAR ITEMS.
I also emailed customer service as a follow up to my phone call.. This is the response emailed to me " I do apologize for the trouble. The two parts that you mention are not parts that are covered under warranty. They are considered wear items. If you would like they can be purchased through Yetmans or CPT to help save shipping and custom’s duty fees. Or you can call customer service at 800-345-6007 and they can help you get an order placed. Please let us know if you need anything else."
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They are going down a dangerous path with this idiotic policy change. Thanks for the warning. At what point is there a reasonable amount of use before an item wears. I'd assume they have some type of coverage or is the cord your responsibility the moment you purchase one of them?
I'll make sure not to consider them in the rare event I'd be buying a traditional auger ever again (K-drill will be my next one).
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Makes sense to me really...
They probably won't warrantee chipped paint either..
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It looks like he is referring to the plastic recoil parts, not the rope itself? It says both so not sure.
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Makes sense to me really...
They probably won't warrantee chipped paint either..
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You are right, but you mean to say there are really that many abusers who somehow benefit from getting ice auger fuel lines under warranty. Sometimes in customer service, and I would think for company like Eskimo, if the customer claims it broke, it is better to make it right to them.
There are companies that get that, like Amazon, and companies that don't, of which apparently Eskimo wants to join the ranks of.
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I do know that there is a way to use the pull start and a way to not use it. First pull the rope out until you feel tension, Then pull it hard the rest of the way. Some people don't read their instructions and just go out and yank on that rope. This causes problems with the recoil system and can break it. So I guess I am saying I am on their side with this. I have seen a lot of people break that part and it is from abuse. It is the same instructions a lawn mower has for it's recoil system. Pull out until tension then pull hard the rest of the way. People break them on lawn mowers also. And Weed Eaters,Rototillers and other things.
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I do know that there is a way to use the pull start and a way to not use it. First pull the rope out until you feel tension, Then pull it hard the rest of the way. Some people don't read their instructions and just go out and yank on that rope. This causes problems with the recoil system and can break it. So I guess I am saying I am on their side with this. I have seen a lot of people break that part and it is from abuse. It is the same instructions a lawn mower has for it's recoil system. Pull out until tension then pull hard the rest of the way. People break them on lawn mowers also. And Weed Eaters,Rototillers and other things.
In business, a good rule of thumb, is to side with customer as much as reasonable. Apparently Eskimo must think that their parts are superb and that every problem revolving around the pull rope/recoil system and gas lines is 100% the customer's fault. You are right about the abuse one could possibly cause to the recoil system.
That is a horrible way to approach things especially with untested parts made in china. I think they are for a very little gain (or less loss) putting themselves out there as customer service unfriendly. In a niche market with plenty of competition that seems like a stupid business decision. But hey, they are free to do as they wish. After seeing their new sierra flip over break apart (literally the metal tubing snapping in half) just as they were showing it off in the store, and now seeing this, I don't think they would convince me to buy their product. As somebody who doesn't own any "Eskimo" items, I am simply saying that a combination of high price, low quality (witnessed personally) and now questionable customer service, I wouldn't be convinced to jump all over.
I have no doubt they have good products that work for many people, just saying from what I see, I have no reason to test my money with them.
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My 29 year old Eskimo is still on its original pull rope. I'm 50% sure its on its original fuel line too.. I think the only thing I've ever bought for it was one sparkplug...
I can't blame Eskimo for wanting to get in front of some of these things... Its pretty costly to ship augers around...
Will it help their customer base? Possibly, I just read a post about someone who was really happy with their new Rocket, they said it was half the price of an electric.. These changes being implemented by Eskimo, might allow them to keep prices lower, thus getting new customers that way..
Old Eskimo customers don't need any convincing..."FOEAO", here's 92 pages of loyalty..
https://www.iceshanty.com/ice_fishing/index.php?topic=152698.0
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I love how defensive people get over the products that they own. I mean I certainly like the products that I'm working, (otherwise I'd ditch them), however, the OP has a legitimate announcement which should be concerning to current or potential owners of this products. Now a person should certainly look at other auger makers such as Jiffy, Strikemaster, etc. and look into their respective warranties as well before making a decision solely on the information here.
I can understand a company not wanting to be taken advantage of, however, if there is a legitimate issue it should be rectified with proper materials or design, and previous models should be grandfathered in, preferably.
Everyone's loyal until something goes wrong...lol.
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I love how defensive people get over the products that they own.
I'm not necessarily trying to defend Eskimo because I own one.. My Eskimo is not necessarily reliable because of Eskimo, more so because of Tecumseh (out of business)...
I'm more trying to defend the folks that can replace a pull cord, or fuel line themselves. We shouldn't all have to pay for others misuse or negligence... An auger shouldn't have to be shipped for 5 minutes of work and .70¢ of tubing.. Not often you get to use the ¢ sign these days...
I'm more trying to defend the old way of servicing and maintaining your possessions...
I am entirely against this new throwaway society, I personally can't afford the cheap stuff..
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I can understand a company not wanting to be taken advantage of, however, if there is a legitimate issue it should be rectified with proper materials or design, and previous models should be grandfathered in, preferably.
Everyone's loyal until something goes wrong...lol.
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No doubt that the Eskimo 29 years ago used and manufactured items in a completely different fashion than today, hence the hesitation I'd have with new products not being warranted. In fact, that alone should be enough for them to be able to stand behind their products 100%.
Tells you a lot about a manufacturer who doesn't want to stand behind their product 100% and blame the customer for any possible problems. At minimum they should allow some type of "grace" 90-day warranty on easily wearable products.
If you rip that cord in 90 days after purchase it just may be that it is poorly manufactured. If your fuel lines fail in 365 days of your purchase, something was seriously wrong with them. Also, even if you live in the best ice belt area, and you fish everyday and make holes all day long, you are really not realistically using an auger every day of the 1 year warranty window.
I can see limitations on life-time type warranties, or 10 year warranties (similar to car business where your engine is warranted but not all the consumables, like belts etc...).
I guess the question to the OP is, are they not offering any warranty whatsoever on fuel lines and the recoil, or is it that they will not provide anything after the standard 1 year warranty and you have to buy those items, which I agree is fair?
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I'm not necessarily trying to defend Eskimo because I own one.. My Eskimo is not necessarily reliable because of Eskimo, more so because of Tecumseh (out of business)...
I'm more trying to defend the folks that can replace a pull cord, or fuel line themselves. We shouldn't all have to pay for others misuse or negligence... An auger shouldn't have to be shipped for 5 minutes of work and .70¢ of tubing.. Not often you get to use the ¢ sign these days...
I'm more trying to defend the old way of servicing and maintaining your possessions...
I am entirely against this new throwaway society, I personally can't afford the cheap stuff..
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I guess the way I understood it is that they are not even going to provide the parts. I never assumed they'd be responsible to ship the entire auger to them and back to customer. As per my other post, I thought the standard is that a part is shipped to you but you need to install it or pay someone to install it yourself. I agree with you that unless there is a more pressing problem, those items should be able to be replace by the consumer. If not, maybe he/she shouldn't operate such a machine.... :)
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Just so you know, I sold my Gas Eskimo auger this year to go with the Ridgid Drill and Nero Auger. I loved my Eskimo and never had any problem with it other than the gas leak from the tank to the carb which is a common problem. I never fixed it I just kept the drill in an upright position in a box until needed. Then I would take it apart when not in use. Eskimo has said to leave the auger full of gas and this problem would not happen. I used to drain mine at the end of the year because I read on here to do so for storage. Eskimo says that is why the line and Grommet dried out. Oh well I sold it and am happier with the drill and Nero Mini. I wasn't sticking up for Eskimo I was just stating what I have seen and heard about abusive people. Like the ones that leave it standing in a half drilled hole, Banging it on the ice and pushing down because it isn't drilling fast enough. Not to mention the ones that drill through dirt and sand. And then these people complain about one brand or the other because it is a POS.
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I'm not necessarily trying to defend Eskimo because I own one.. My Eskimo is not necessarily reliable because of Eskimo, more so because of Tecumseh (out of business)...
I'm more trying to defend the folks that can replace a pull cord, or fuel line themselves. We shouldn't all have to pay for others misuse or negligence... An auger shouldn't have to be shipped for 5 minutes of work and .70¢ of tubing.. Not often you get to use the ¢ sign these days...
I'm more trying to defend the old way of servicing and maintaining your possessions...
I am entirely against this new throwaway society, I personally can't afford the cheap stuff..
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This.
It’s a nylon rope and fuel lines. Pull ropes on ANY engine break over time. It’s what they do. As for the fuel lines, you could make your own if you absolutely had to. How often are fuel lines claimed under warranty anyways? Probably from guys abusing their gear. I see it across many hobbies. People mistreat their gear then get all angry when the company won’t replace it.
Don’t ever buy a canister filter for an aquarium, ALL of the parts are “replacement parts” and that’s for filters that can cost just as much as an entry gas auger. Nothing like stepping in an inch of water to learn that you have to spend $60 more dollars in parts because everything is it’s own individual part. Gotta pay to play though. Fishing gear is no different.
Ever wonder why rod companies have almost zero warranties now? Nothing wrong with a company covering its behind. It’s also 2018 now, not the 1960’s. Everyone wants everything fixed for free no matter what it’s just that now “everybody” is literally millions upon millions of people. I don’t know, maybe it will teach people how to take care of their stuff. Siding with the customer isn’t always a good business practice especially when everyone wants a whole brand new item because of a faulty $4 part. Things happen, that’s why they offer replacement parts. OR you could get on YouTube and Google and research small engine repair for yourself and learn a new skill in the process.
This new warranty wouldn’t stop me from considering an Eskimo gas auger. It’s just safe business practices. Also, to be honest, I assumed those parts to be user serviceable anyways. Meaning, pay some cash and fix it yourself.
Also, I can guarantee most other auger brands have a very similar warranty. How that company enforces that warranty, however, is up to them. Eskimo did handle the situation by making replacement parts available to everyone so the end user could replace them themselves without having to ship a 5’. 20# auger across the country. Shipping is expensive and when you get to ship something for free for warranty work then get it shipped back for free, that company is footing the bill for shipping. Times that by a few million and a business can start loosing a significant amount of cash just shipping parts that the end user could just buy and replace themselves. I have nothing against that, even with my expensive aquarium filter.
New out of the box??? That’s a different story all together for any product.
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Wish they'd make a recoil with less plastic garbage in it instead of bragging it's half as hard to pull. They created their own issue and fixed it by somewhat screwing the customer
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I guess the way I understood it is that they are not even going to provide the parts. I never assumed they'd be responsible to ship the entire auger to them and back to customer. As per my other post, I thought the standard is that a part is shipped to you but you need to install it or pay someone to install it yourself. I agree with you that unless there is a more pressing problem, those items should be able to be replace by the consumer. If not, maybe he/she shouldn't operate such a machine.... :)
I agree with that mostly.. But if my pull cord broke or I needed a fuel line I would just hit my local Do It Best, and be back on the ice that day...
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New out of the box??? That’s a different story all together for any product.
New, or less than a month or so, I'll question if I want to exchange or return the item to the retailer..
I don't shop on line, so I would simply drive it back to where I got it...
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New, or less than a month or so, I'll question if I want to exchange or return the item to the retailer..
I don't shop on line, so I would simply drive it back to where I got it...
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But say it is purchased online, now that'd be a pain for a customer if he/she opens the box and the fuel lines are busted. I think both customers and companies should use some common sense. Again, I have a hard time believing Eskimo would be that bone headed and claim that you need to buy the parts if you literally just purchased the item......but who am I to judge, I recently bought a tv from Samsung and they told me that the return/replace period was 14 days after delivery(but only their scheduled delivery), even though the delivery was severely delayed due to no fault of my but their selected delivery service.....no common sense, so I am stuck with a TV that I can't return....oh well, hopefully my cc company will come through on helping me resolve that one.
Experience as those will teach you not to shop online for sure....at certain retailers
On the other hand Amazon has been fantastic with any issue I have ever had, to the point of refunding me $500 on a motorbike I purchased and saying keep the bike.....I didn't even ask any of that of them, they just literally said, don't worry about it. wow
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I'm not necessarily trying to defend Eskimo because I own one.. My Eskimo is not necessarily reliable because of Eskimo, more so because of Tecumseh (out of business)...
I'm more trying to defend the folks that can replace a pull cord, or fuel line themselves. We shouldn't all have to pay for others misuse or negligence... An auger shouldn't have to be shipped for 5 minutes of work and .70¢ of tubing.. Not often you get to use the ¢ sign these days...
I'm more trying to defend the old way of servicing and maintaining your possessions...
I am entirely against this new throwaway society, I personally can't afford the cheap stuff..
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I agree that making the larger community pay for those that abuse (accidentally or purposely) their stuff isn't right. However, if there is legitmate concerns on these issues, Eskimo needs to be accountable.
Without knowing what each of the issues are, hard to say how or if people would be abusing it. As mentioned above, I'm not sure how often fuel lines would be warranteeable, but if there is something off with their design or materials used, I'd hope that the company would stand by it. If fuel lines are only lasting a season, would certainly seem odd to me. As mentioned certainly not a hard fix, even offering a replacement kit would be nice and would be a less costly sign of good faith.
As for the coil issue... a pull rope should last several seasons without it being a worry. However, if we're talking about a gear or something breaking or coming apart I think that's reason to get their service on the phone. Again, even offering a replacement kit would be nice and would be a less costly sign of good faith.
Eskimo is doing one of two things. They're saying people are abusing it and in reality, they are and are unable to distinguish one over the other enough to make a"abuser" pay for their issue.
Or, they're has a been a few bad apples that do (there always is) and their using as a scapegoat to get out of the rest. I've seen companies do it a million times. Simply they made a mistake and are tired of paying for it. Worse yet is when a company is tired of paying for it, but still continues the same practices that got them there in the first place.
With that all said, as with most things, if this is a case of abusers ruining it for everyone, it is what it is. Nothing you can do.
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But say it is purchased online, now that'd be a pain for a customer if he/she opens the box and the fuel lines are busted. I think both customers and companies should use some common sense.
I agree, also, Eskimo service from what I've heard, is entirely different on the phone and have helped many out of warranty owners with their augers/parts...
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I agree, also, Eskimo service from what I've heard, is entirely different on the phone and have helped many out of warranty owners with their augers/parts...
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That's good to hear. It's been my experience that's most companies. Seems like they're willing to make it right if they believe it's their issue, however, in the case of an ungrateful person wanting basically a new auger for something not even under warranty, they have something to fall back on. If that is the case, no issues.
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I agree with that mostly.. But if my pull cord broke or I needed a fuel line I would just hit my local Do It Best, and be back on the ice that day...
X2. My pull cord broke and I replaced it with 550 parachute cord. Way better than what they had on it. Back on the Ice in no time!
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Wish they'd make a recoil with less plastic garbage in it instead of bragging it's half as hard to pull. They created their own issue and fixed it by somewhat screwing the customer
The customer is screwing himself by not reading the users manual on these things. So dang many of them have broken because guys think they have to yank on it like they are starting a seized up 25hp lawn mower. If they would’ve simply read the darn book these issues would not exist.
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The customer is screwing himself by not reading the users manual on these things. So dang many of them have broken because guys think they have to yank on it like they are starting a seized up 25hp lawn mower. If they would’ve simply read the darn book these issues would not exist.
Thats debatable at best, the recoils suck compared to the old tecumsehs. Seems like every brand's recoil sucks recently due to cheaper crappier parts.
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I have watched guys start weedeaters(same as power auger) and pull way too far, and it only takes a short pull, quickly, not a long pulllllll. !!! They will break and 90% of the guys know how to properly pull start them but still the 10% that don’t !!
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Is Iceshanty now a consumer warning site??
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Pull cord and fuel lines,really?
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Is Iceshanty now a consumer warning site??
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Pull cord and fuel lines,really?
IceShanty seems to function in multiple capacities, but I certainly don't think Consumer Warning Threads is a "con" of the site. So "Pull cord and fuel lines, really?" Yes really.
FYI... there is a Remove button right next to he Modify button in the upper right hand corner of your post, in case you double post. ;)
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Is Iceshanty now a consumer warning site??
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Pull cord and fuel lines,really?
its a whatever you want it to be site...thats the beauty of it. Hell...there's even people that bash other people on here.
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The customer is screwing himself by not reading the users manual on these things.
Exactly. Lots of guys even brag about throwing away instruction manuals without reading them. And then it's the manufacturer's fault when they break something or can't make it function properly.
One example is the often-heard complaint about the augers leaking gas from the air filter. That happens when guys don't read the manual and turn on the choke BEFORE they start pumping the primer bulb. The closed choke plate deflects the priming charge and it ends up running out the bottom of the air filter housing.
I'm not saying the plastic parts in the Eskimo recoils are faultless. I'm just saying that folks are more apt to damage things or experience problems if they don't know how they are designed to be used. RTFM! ;)
Tight lines,
Bob
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As a new policy Eskimo will no longer replace Pull cords(Hypercoil Recoil)on warranty. In the past they would replace them do to the fragile nylon internal components breaking easily. I asked customer service why the policy changed. Her answer was because people were abusing the system. She also mention fuel lines were no longer covered either. Both items are now deemed as WEAR ITEMS.
I also emailed customer service as a follow up to my phone call.. This is the response emailed to me " I do apologize for the trouble. The two parts that you mention are not parts that are covered under warranty. They are considered wear items. If you would like they can be purchased through Yetmans or CPT to help save shipping and custom’s duty fees. Or you can call customer service at 800-345-6007 and they can help you get an order placed. Please let us know if you need anything else."
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IceShanty seems to function in multiple capacities, but I certainly don't think Consumer Warning Threads is a "con" of the site. So "Pull cord and fuel lines, really?" Yes really.
FYI... there is a Remove button right next to he Modify button in the upper right hand corner of your post, in case you double post. ;)
Thanks for the heads up bud....I don't know why I didn't see that... ;D
Warnings of some product deficiencies are a good thing I agree but when someone gets all worked up about things as easy and cheap as pull cords and fuel lines it gets to be nit-picking.....in my mind.... ;)
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I have watched guys ... pull way too far, and it only takes a short pull, quickly, not a long pulllllll. !!! They will break and 90% of the guys know how to properly pull start them but still the 10% that don’t !!
guys think they have to yank on it like they are starting a seized up 25hp lawn mower. If they would’ve simply read the darn book these issues would not exist.
I do know that there is a way to use the pull start and a way to not use it. First pull the rope out until you feel tension, Then pull it hard the rest of the way. Some people don't read their instructions and just go out and yank on that rope. This causes problems with the recoil system and can break it.
First x2 on these comments.
Second, I prefer the old metal recoil parts like on my >20 yr old Tecumseh power head. Maybe I inherited my Dad's preference for metal over plastic on some things.
Third, the subject of the thread makes it sound like, "look out for those dangerous Eskimo auger owners!" Might also be true. ;) :)
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Third, the subject of the thread makes it sound like, "look out for those dangerous Eskimo auger owners!" Might also be true. ;) :)
Its not meant to read like that? ;)
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I have a Rapala nitro which uses the same parts as eskimo. Guess what two parts i had problems with..you guessed it! First year i had it starter blew up and no i dont pull hard on it like most. Glad a got a new one before when the warranty was good for it. This year th3 gas line let go inside the tank...fixed that on my own. You would think theyd remedy the design!
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I ordered one(recoil) to keep as a spare after I bought my auger because they all break sometime whether it be the rope or gears.
I didn't want to be on a trip and have a rope break and not have a quick fix. I didn't know they had problems with them till I saw this thread.I know from other equipment at work that that's going to happen more likely than any other problem.
I'm on my 6TH year with my auger and still have that spare recoil. I was surprised to read that they covered it under warranty period outside the first few months after purchase.
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There's two kinds of people, the people who take care of their stuff and don't beat on it and people who could destroy a Sherman Tank in no time flat. Let's be realistic about this, most augers are using the plastic housings for their pull starts and I'd be willing to bet a good number of them are made by the same company with the only difference being the color of the plastic. I don't think Eskimo should be stuck footing the bill to replace a pull start if someone yanks on it like some pissed off gorilla with his n*ts in a vice. Now on the other hand if it's broken right out of the box they should replace it under the warranty or the store you bought it from should replace the entire machine. As other's have said it only takes a few bad apples to ruin it for everyone. As for their products being over priced and low quality I disagree in that their prices are some of the best you're going to find and their stuff is good quality. Most of the problems with stuff breaking is the person using it forcing things because they think they know how it's supposed to go.
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Most of the problems with stuff breaking is the person using it forcing things because they think they know how it's supposed to go.
The YouTube video and following comments are glaring example of that type of user... On this page..
https://www.iceshanty.com/ice_fishing/index.php?topic=349684.msg3800101#msg3800101
By that video alone, he almost had folks worried about their drill triggers... Nothing to worry about if he knows how his drill actually is supposed to work...
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its good to get a heads up on these type of things, ive had a pretty irritating Eskimo experience with my new grizzly and if i get a response from Eskimo that's along the lines of their auger statement the grizzly will be the last ardisam product i ever buy. i wont put the cart before the horse but after waiting 3-4 days for a response to my email im not happy that i have to call on monday.
love my z51 when its not leaking gas, no problems with recoil thankfully. Loved my mako til the auger fell off straight down the hole; who'd a guessed a bolt would loosen up that far, on the second trip; loved my grizzly til the pins started popping out of the QRS. At least the ball cap is still warm.
i and my buddies have had nothing but great products from classic eskimo but now days they're becomong the "lowrance" of ice fishig.
fieds
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No matter what brand auger, most of the leaking fuel issues are caused by Ethanol eating the rubber in the fuel lines and seals and corroding the metal parts. That stuff if is notorious for doing that and is why guys add Seafoam and Startron to their fuel mixes.
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No matter what brand auger, most of the leaking fuel issues are caused by Ethanol eating the rubber in the fuel lines and seals and corroding the metal parts. That stuff if is notorious for doing that and is why guys add Seafoam and Startron to their fuel mixes.
Why don't all the manufacturers just start using ethanol safe fuel lines and seals? I can assure you they don't cost that much. It DEFINITELY cost less to do it right the first time then having to do warrantee work, or losing sales to what "appears" to be bad customer service. Ethanol is a fact of life we have to deal with. They should too (not just Eskimo).
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Why are you using fuel with ethanol in it . I only use ethanol free premium in all my 2 stroke engines . Chain saws, ice augers , weed wackers. I even use it in some 4 strokes like my lawn mowers and my 6 hp trolling motor .
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I agree with you. Another cause for leaks is emptying the fuel and letting the seals dry out which causes them to become brittle and crack. I don't store any of my gas powered equipment with an empty gas tank, I add some stabilizer, Seafoam, and Startron and run it once a month for a while and no problems. Two years ago I got lucky because one of my local gas stations started selling ethanol free gas which is all I use in my gas powered equipment. The ethanol free caned gas is a good idea but boy is that stuff expensive.
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Why are you using fuel with ethanol in it . I only use ethanol free premium in all my 2 stroke engines . Chain saws, ice augers , weed wackers. I even use it in some 4 strokes like my lawn mowers and my 6 hp trolling motor .
I don't. But it's no issue the just use ethanol safe parts. Why do you run premium? I does no good unless your compression ratio is 10 to 1 or over. It just pollutes more. Not criticism. Just asking.
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I don't. But it's no issue the just use ethanol safe parts. Why do you run premium? I does no good unless your compression ratio is 10 to 1 or over. It just pollutes more. Not criticism. Just asking.
Around here Premium is the only gas that is ethanol free....
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Around here Premium is the only gas that is ethanol free....
Gotcha. Another reason they should just use plastic (hoses, tanks, grommets) that is ethanol safe. Far fewer complaints and returns.
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fieds, my old strikemaster has a sticker on it that says "check all bolts BEFORE each use, don,t have eskimo, so don,t know, but that sticker can,t cost more than a few cents, and has saved my a$$( auger) more than once. why wouldn,t they put one on to help the guy who pays their wages ? wire
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fieds, my old strikemaster has a sticker on it that says "check all bolts BEFORE each use, don,t have eskimo, so don,t know, but that sticker can,t cost more than a few cents, and has saved my a$$( auger) more than once. why wouldn,t they put one on to help the guy who pays their wages ? wire
I wrap a thin layer of Teflon tape to the bolt before installing it. The tape keeps the bolt from vibrating loose . I have a few buddies that wrap hockey tape around the bolt once tightened in the flute . Only problem with the hockey tape is you have take it off to get to the bolt for what ever reason.
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I wrap a thin layer of Teflon tape to the bolt before installing it. The tape keeps the bolt from vibrating loose . I have a few buddies that wrap hockey tape around the bolt once tightened in the flute . Only problem with the hockey tape is you have take it off to get to the bolt for what ever reason.
Don't they use a Nyloc nut?
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Don't they use a Nyloc nut?
My Eskimo has a threaded collar, no nut...
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Don't they use a Nyloc nut?
No they don't unfortunately . The Bolt still vibrates loose.
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They are cheap at the hardware store. I think I would put one on.
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My Eskimo has a threaded collar, no nut...
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I see.
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Yeah my bolt only comes out when switching bits between earth and ice bits.. I think mine stays put because of rust lol...
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A simple solution to prevent that from happening is clean the threads with alcohol and add a drop of removable (blue) Lok-Tight. I also put a drop of it on the bolts that hold the auger blades on. It keeps the bolts from backing out from vibrations and is easy to remove with tools.
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AS for the bolts coming out. My auger is like my car. I check things out to be sure it is ready to go. You check your oil and tire pressure all the time(or at least should be). Why not check out things on the auger? Bolt,Fuel,Spark Plug and filters. I always put oil on the bolt to make it easy to come out and go in and never had it come loose.
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I’m too dumb to use a product that will seal a bolt into an auger shaft and I’m too lazy to constantly check it.
Once mine is tight I simply put two wraps of electrical tape around the bolt and collar. Seems to be less of a hassle than loctite or constant checking.
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I had a Nightmare experience with an Eskimo HC40 and Eskimo's customer service...And it wasn't from abuse..I have been working on and racing 2 stroke and 4 stroke mx bikes since I was about 7 years old....I had the Auger for a month and it just quit running. I called Eskimo and they sent me to a small engine repair shop that would supposedly work on it...I drove 45 minutes one way to have the service done and the Service department at that shop didn't know a thing about being a Customer service point for Eskimo... So I drove home, called them and Eskimo customer service gave me a list of 5 more shops...They were a long ways away so I took the time to call all 5 shops...Not a single one knew what I was talking about and said they weren't a customer service point for Eskimo Augers..I called Eskimo Customer service back and she basically called me a liar and said she would call me back...Never happened....I gave up and ended up tearing the Propane "Carb" assy apart myself and ordering new parts from Eskimo.....
When this HC40 and my M43 die it will be a cold day in hell before I will buy another Eskimo product again....
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I had a Nightmare experience with an Eskimo HC40 and Eskimo's customer service...And it wasn't from abuse..I have been working on and racing 2 stroke and 4 stroke mx bikes since I was about 7 years old....I had the Auger for a month and it just quit running. I called Eskimo and they sent me to a small engine repair shop that would supposedly work on it...I drove 45 minutes one way to have the service done and the Service department at that shop didn't know a thing about being a Customer service point for Eskimo... So I drove home, called them and Eskimo customer service gave me a list of 5 more shops...They were a long ways away so I took the time to call all 5 shops...Not a single one knew what I was talking about and said they weren't a customer service point for Eskimo Augers..I called Eskimo Customer service back and she basically called me a liar and said she would call me back...Never happened....I gave up and ended up tearing the Propane "Carb" assy apart myself and ordering new parts from Eskimo.....
When this HC40 and my M43 die it will be a cold day in hell before I will buy another Eskimo product again....
Boy that sucks. Is there a list of authorized service centers on their website?
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I had a Nightmare experience with an Eskimo HC40 and Eskimo's customer service...And it wasn't from abuse..I have been working on and racing 2 stroke and 4 stroke mx bikes since I was about 7 years old....I had the Auger for a month and it just quit running. I called Eskimo and they sent me to a small engine repair shop that would supposedly work on it...I drove 45 minutes one way to have the service done and the Service department at that shop didn't know a thing about being a Customer service point for Eskimo... So I drove home, called them and Eskimo customer service gave me a list of 5 more shops...They were a long ways away so I took the time to call all 5 shops...Not a single one knew what I was talking about and said they weren't a customer service point for Eskimo Augers..I called Eskimo Customer service back and she basically called me a liar and said she would call me back...Never happened....I gave up and ended up tearing the Propane "Carb" assy apart myself and ordering new parts from Eskimo.....
When this HC40 and my M43 die it will be a cold day in hell before I will buy another Eskimo product again....
Sounds like that was a perfect opportunity for a credit card chargeback?
Careful, several people on here might call you out for misusing the product and being too rough with it because you probably wanted to drill some holes in the ice with it!!!
I am shocked how many folks are ok with a product which often gets to be over $400+ potentially breaking and guys just running to hardware store to fix things that should be covered by warranty and spending even more money just for making it work. Isn't that why you paid for the product?
Boys and girls, they are putting cheap Chinese junk parts together and you have their backs and look for misuse because you saw some guys somewhere on a frozen lake not treating their auger as a princess, or someone on youtube yanking their lawn mower too much..........? come on?
Mechanical parts fail, no doubt, but if they fail so much a business has to change their warranty because of it, that's a red flag. How many people can there be that are plotting ripping the cord so they can abuse the heck out of the warranty, or somehow ripping the fuel lines, just so they can use warranty?
They know these parts are crap but they are willing to stick it to the customer riding on a brand name that was hot 20 years ago. I'd say make them earn your business, certainly some horror stories in this thread.
Again, Thank You OP, for a fair warning.
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Sounds like that was a perfect opportunity for a credit card chargeback?
Careful, several people on here might call you out for misusing the product and being too rough with it because you probably wanted to drill some holes in the ice with it!!!
I am shocked how many folks are ok with a product which often gets to be over $400+ potentially breaking and guys just running to hardware store to fix things that should be covered by warranty and spending even more money just for making it work. Isn't that why you paid for the product?
Boys and girls, they are putting cheap Chinese junk parts together and you have their backs and look for misuse because you saw some guys somewhere on a frozen lake not treating their auger as a princess, or someone on youtube yanking their lawn mower too much..........? come on?
Mechanical parts fail, no doubt, but if they fail so much a business has to change their warranty because of it, that's a red flag. How many people can there be that are plotting ripping the cord so they can abuse the heck out of the warranty, or somehow ripping the fuel lines, just so they can use warranty?
They know these parts are crap but they are willing to stick it to the customer riding on a brand name that was hot 20 years ago. I'd say make them earn your business, certainly some horror stories in this thread.
Again, Thank You OP, for a fair warning.
I agree and disagree...
One problem is too many companies are being run by bean counters instead of someone who actually cares about the product. It's a double edged sword. You have to cut labor costs and material costs to make the investors happy. If you are too aggressive doing this, quality suffers and sales drop because customers are not happy.
On the flip side, there is one thing that this country has a severe shortage of.... COMMON SENSE! And one thing we are not short on.... ENTITLEMENT! This has become a throw away society. Things are too easily obtained. There is no incentive to take care of your tools. It is much easier to blame someone else (the manufacturers) for your inability or lack of giving a crap for your own actions or inactions.
How about properly summarizing the auger? What percentage of owners actually do this properly? Then when it has internal rust, gummed up fuel systems, or just plain poor performance, they want action and they want it now. After all. It's not their fault. Or when they just start yanking on the pull rope without preloading it. That's lack of common sense.
Manufacturers have to deal with these types of people on a daily basis. If some of these people would take a minute out of their busy day to read the manuals, there would be far fewer warrantee claims.
As for the fuel lines, it's not they are breaking. They are being deteriorated by ethanol in the gas. Again from stupid people who don't pay attention to the manual and insist on using ethanol gas because it's convenient. Then blame and bad mouth the manufacturers because they had a problem. Or blame the petrol company because they use ethanol in the first place. I have to tell you.... I have no faith in the human race any more. It seems the more intelligence we perceive ourselves to have, the less sensible we become.
On the flip side of that, manufacturers should anticipate stupid people and use ethanol safe fuel lines and plastic tanks. Or metal parts in the recoul system to take the shock. I hink they were trying to make the unit as light as possible.
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I agree and disagree...
One problem is too many companies are being run by bean counters instead of someone who actually cares about the product. It's a double edged sword. You have to cut labor costs and material costs to make the investors happy. If you are too aggressive doing this, quality suffers and sales drop because customers are not happy.
On the flip side, there is one thing that this country has a severe shortage of.... COMMON SENSE! And one thing we are not short on.... ENTITLEMENT! This has become a throw away society. Things are too easily obtained. There is no incentive to take care of your tools. It is much easier to blame someone else (the manufacturers) for your inability or lack of giving a crap for your own actions or inactions.
How about properly summarizing the auger? What percentage of owners actually do this properly? Then when it has internal rust, gummed up fuel systems, or just plain poor performance, they want action and they want it now. After all. It's not their fault. Or when they just start yanking on the pull rope without preloading it. That's lack of common sense.
Manufacturers have to deal with these types of people on a daily basis. If some of these people would take a minute out of their busy day to read the manuals, there would be far fewer warrantee claims.
As for the fuel lines, it's not they are breaking. They are being deteriorated by ethanol in the gas. Again from stupid people who don't pay attention to the manual and insist on using ethanol gas because it's convenient. Then blame and bad mouth the manufacturers because they had a problem. Or blame the petrol company because they use ethanol in the first place. I have to tell you.... I have no faith in the human race any more. It seems the more intelligence we perceive ourselves to have, the less sensible we become.
On the flip side of that, manufacturers should anticipate stupid people and use ethanol safe fuel lines and plastic tanks. Or metal parts in the recoil system to take the shock. I hink they were trying to make the unit as light as possible.
Very observent and well stated, Sir !
This society has become inconsiderate and rude in wide cross section. The loss of communication skills and understanding of the humanities are a detriment and test us all.
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I guess it would have been easier to say bean counters have been put in charge of research and development.
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In my part of MN all stations only have ethanol in gas. I have yet to see any small engine I own bust a fuel line. I did have to replace a fuel line on a Mercury outboard that gave out. The motor had the original lines from 1962, that was about 3 years ago. There are manufacturers who have no issues with lines and ethanol, apparently Eskimo ain't one of them.
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Why are you using fuel with ethanol in it . I only use ethanol free premium in all my 2 stroke engines . Chain saws, ice augers , weed wackers. I even use it in some 4 strokes like my lawn mowers and my 6 hp trolling motor .
My truck likes the ethanol free premium too. Don't for get that. It all might cost $25 more to fill up but it does make a difference.
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Just tried starting my Eskimo shark. I run it a few times in the off season for maintenance. I had replaced the recoil last winter and used it about a half dozen times before the season ended. After one pull I was shocked to find that the new recoil had broken again. So I concur with previous posts on this site. Buyers should beware of Eskimo augers. At $40 for a replacement recoil that is as faulty as the original I will be telling my fellow fisherman to try another brand.
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Can fix the recoils with 7 dollar replacement recoil's guts but crappy recoils mean they get more people to buy ion augers and make money twice. Eskimo doesn't care
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Whine, whine, whine! It must be time for the guy that got a crooked seam on his Clam to start in again too, is it not? Just fix it. People really jump on this kind of post.
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Whine, whine, whine! It must be time for the guy that got a crooked seam on his Clam to start in again too, is it not? Just fix it. People really jump on this kind of post.
(https://i.postimg.cc/Mc0NVZCv/thumb.png) (https://postimg.cc/Mc0NVZCv)
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Whine, whine, whine! It must be time for the guy that got a crooked seam on his Clam to start in again too, is it not? Just fix it. People really jump on this kind of post.
A guy shouldn't need to replace the recoil every season