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Ice Fishing Tips -Check your local regulations! => Equipment => Topic started by: muskyjohn on Jan 20, 2018, 09:47 AM

Title: new marcum lx9 won't power on!
Post by: muskyjohn on Jan 20, 2018, 09:47 AM
Got lx9 yesterday, battery is charged, and plugged in, turned on then turned it off and started making short interval beeps after being powered off so I unplugged negative terminal and plugged back in and it doesn't power on >:(! Kinda stressing. Anyone know what's going on here?  Thanks
Title: Re: new marcum lx9 won't power on!
Post by: muskyjohn on Jan 20, 2018, 10:11 AM
Now when I turn it on the screen flashes like it's gonna turn on but doesn't and just starts short interval beeps!  Really bumming!
Title: Re: new marcum lx9 won't power on!
Post by: tbern on Jan 20, 2018, 10:22 AM
Do you have a different battery you could try? Possibly a bad cell on your battery? How long did you have unit unhooked from the battery? Possibly try unhooking it for longer time? Any fuses anywhere? Try wiggling connections? Hopefully someone will reply with better ideas for you to try. Good luck!
Title: Re: new marcum lx9 won't power on!
Post by: 3300 on Jan 20, 2018, 10:49 AM
i agree, low voltage from the battery or bad connection from the battery.
fuse okay?

maybe a junk charger. i mean their chargers are junk, but you may have a non functional charger. one should not trust that type of charger. i had a wire fire from one and so has another member. many of us have switched to a more reliable charger. the battery tender jr, 25$

measure the volts on the battery first. it should be 12.5 to 12.7 volts. harbor freight sells a cheap meter for 6$ and they give it away with coupons mailed to your home.

Title: Re: new marcum lx9 won't power on!
Post by: muskyjohn on Jan 20, 2018, 02:16 PM
Got it plugged into my battery tender jr, and red light is flashing indicating not charging. Bad battery?
Title: Re: new marcum lx9 won't power on!
Post by: muskyjohn on Jan 20, 2018, 03:07 PM
My electrician buddy said to go back and try original charger, so I did and now original charger says it's charging, which is strange because the other 2 times I plugged it into original charger before trying battery tender junior it said charged sooo we'll see what happens.
Title: Re: new marcum lx9 won't power on!
Post by: tbern on Jan 20, 2018, 04:57 PM
Thanks for the update. Do you have a multimeter to test what voltages your getting during charging and after charging?
Title: Re: new marcum lx9 won't power on!
Post by: DR.SPECKLER on Jan 20, 2018, 06:48 PM
Got it plugged into my battery tender jr, and red light is flashing indicating not charging. Bad battery?
polarity is different on the battery tender jr with the quick connect on the marcum.use the alligator clips right to the battery terminals.
Title: Re: new marcum lx9 won't power on!
Post by: muskyjohn on Jan 20, 2018, 07:38 PM
Thanks for the update. Do you have a multimeter to test what voltages your getting during charging and after charging?
I do not,at the moment, I plan on purchasing one soon tho.
Title: Re: new marcum lx9 won't power on!
Post by: muskyjohn on Jan 20, 2018, 07:56 PM
Just got in from the ice, thought my blind fishing days were over,not a walleye to be had. Charger still says charging (original charger).
Title: Re: new marcum lx9 won't power on!
Post by: muskyjohn on Jan 20, 2018, 08:12 PM
I do wish I had a different battery to try.
Title: Re: new marcum lx9 won't power on!
Post by: Iceballs204 on Jan 21, 2018, 02:04 AM
Sorry for your problems buddy. I always whine to my wife I wanna try a marcum. But reading posts like this makes me not want one. Can you return/ exchange ?  Good luck and keep us posted
Title: Re: new marcum lx9 won't power on!
Post by: buz23 on Jan 21, 2018, 05:38 AM
Your symptoms are exactly what I experienced with a 4 year old battery at end of life.  I got the thing to run for a few seconds and only saw 9v on the dashboard.  A new battery ($20 with shipping) solved all my problems, and for the first time in 3 years I now see a green light on the original Marcum charger after a few hours charging.

https://www.iceshanty.com/ice_fishing/index.php?topic=352973.0 (https://www.iceshanty.com/ice_fishing/index.php?topic=352973.0)
Title: Re: new marcum lx9 won't power on!
Post by: 3300 on Jan 21, 2018, 10:21 AM
it's all under warranty. one year on the battery and charger and shuttle, two years on the head.

I always whine to my wife I wanna try a marcum. But reading posts like this makes me not want one.

your wife will be happy.
Title: Re: new marcum lx9 won't power on!
Post by: topwaterbait on Jan 21, 2018, 12:43 PM
At $1300.00 the unit should come with a good battery and charger. Why should you have to spend another $25 for a battery tender?
Title: Re: new marcum lx9 won't power on!
Post by: muskyjohn on Jan 21, 2018, 07:42 PM
After 13 house of charging on original charger the light finally went to green, I didn't even try to turn it on yet as I got a long hours stressful work week coming up and don't need any more stress. It will be on hold till Friday or Saturday for sure. I will definitely keep everyone posted as soon as possible,  thanks so much for all the support!
Title: Re: new marcum lx9 won't power on!
Post by: PerchPounderMT on Jan 22, 2018, 11:14 AM
You better hope it fixs itself because you wont get any help from Marcum
Title: Re: new marcum lx9 won't power on!
Post by: DR.SPECKLER on Jan 22, 2018, 12:10 PM
I wouldn't wait to turn it on when I'm headed out fishing.id rather have it let me down in my house than on the ice.jmo.
Title: Re: new marcum lx9 won't power on!
Post by: 3300 on Jan 23, 2018, 11:28 AM
After 13 house of charging on original charger the light finally went to green, I didn't even try to turn it on yet as I got a long hours stressful work week coming up and don't need any more stress. It will be on hold till Friday or Saturday for sure. I will definitely keep everyone posted as soon as possible,  thanks so much for all the support!
turn it on. it might be a stress reliever. if not the week your waiting could be a week in the shop instead if need be.

because it took so long to take a charge, it some what confirms the battery was dead when you first turned it on.
Title: Re: new marcum lx9 won't power on!
Post by: TIME2FISH on Jan 23, 2018, 12:00 PM
Hook the charger up to the battery and try turning the unit on, if it turns on then shut it off. Then disconnect the charger and try to turn it on, if it doesn't turn on you have a battery problem. Regarding the charger - sometimes it takes more than 12 hours of charging for the charger light to turn green. I would get a voltmeter and check the battery voltage before, during, and after charging, and while charging make sure the voltage does not exceed 15 volts.
Title: Re: new marcum lx9 won't power on!
Post by: Kobey on Jan 23, 2018, 12:02 PM
I would find a way to test the battery voltage.  I bought a Showdown with a bad battery and after emailing Marcum they sent me a new one under warranty.
Title: Re: new marcum lx9 won't power on!
Post by: PerchPounderMT on Jan 23, 2018, 02:46 PM
I finally heard back from marcum today after they told me to send my lx6 in so they could fix it and now they say its not covered under warranty.Wouldnt own another one if you gave it to me.If you can return it do it NOW!
Title: Re: new marcum lx9 won't power on!
Post by: 3300 on Jan 23, 2018, 02:49 PM
I finally heard back from marcum today after they told me to send my lx6 in so they could fix it and now they say its not covered under warranty.Wouldnt own another one if you gave it to me.If you can return it do it NOW!
what was the deal with yours?
Title: Re: new marcum lx9 won't power on!
Post by: PerchPounderMT on Jan 23, 2018, 03:06 PM
Insulation around the ducer separated and they said it probably fried the motherboard when it happened,sounded like a common problem and they said send it in so we can fix i,so I overnighted it to them to make sure Id get it back before my derby this weekend...two trips last year one this year and its done.Then they wait three weeks to tell me they wont cover it but i can pay to have it fixed..when I went on their facebook page and saw all the horrible reviews about their warranty/customer service I knew I was in trouble.I wouldnt pay them 25 cents to fix the damn thing,wouldnt own another one if you gave it to me.
Title: Re: new marcum lx9 won't power on!
Post by: PerchPounderMT on Jan 23, 2018, 03:16 PM
(https://s10.postimg.cc/tj9ly6lyd/26903779_1868552343176811_2855371116825033226_n.jpg) (https://postimg.cc/image/tj9ly6lyd/)
And there is nothing wrong with the LCD,that part was working just fine.All I wanted was a new ducer and they talked me into sending it in because they seemed so familiar with this issue.thank GOD I was waiting a few weeks before I ordered that LX9!
Title: Re: new marcum lx9 won't power on!
Post by: 3300 on Jan 23, 2018, 07:20 PM
if it's under two years old then they have to fix it on their dime. so it sounds like it's under two years old because you used it twice?

you need to elevate this with them if they are saying no dice. go past mike's head.  email them with this topic at least and ask what is their problem with their warranty.

i never heard of a transducer cable insulation separate unless your saying the transducer cable is cut or pinch cut and right where the puck and cable meet. we have seen that before, but they don't get pinch cuts by on their own. it does have a soft casing for the cables to be enclosed in. i always laid my transducer on it's side for that reason because it would always try to hit the bottom of the head unit. the head unit needs to be higher up in the shuttle to stop it from being used the way they wanted it to be used.
also the bottom of the transducer and the rubber mat they used has had reactions with each other that destroys the bottom of the puck for a small few. best to remove that mat and drill drain holes in the puck holder or lay it on it's side like i used to until i bought their new lithium shuttle.

so if a pinch cut fried the mother board, it is a warranty issue, in my opinion, due to design of the spacing for the transducer to fit it under the head unit and get it out and back and forth and the very soft jacket used for the transducer cable they were going to improve and know about. they could depute it was a pinch cut from the head unit is all they might say. it needs a beefier cable at least for that area. they are aware of the soft jacket/casing and told me they were going to change it for the better. and i see they raised the cost of it by 60$ so to me that means they should have updated the cable, but i don't know for sure. either way, they are aware and should take care of their own problem they created, if that is whats happening to you.
it never happened to me because i am aware of the situation and made sure to always protect that area of the cable and always lay the ducer on it's side so it couldn't hit the head unit at any time.

never heard of a bad experience with marcum support. this mike person sounds like he needs to be trained much better than he has been. so go around him please.
i've never heard of his name before today and i used to call them off and on and new most of the "gang" from talking on the phone with them.

so do you have a pinch cut or a insulation separation? did you take a picture of it?
Title: Re: new marcum lx9 won't power on!
Post by: PerchPounderMT on Jan 24, 2018, 09:43 AM
Three times.I noticed the insulation pulling back from the ducer and noticed it was louder than it should be, tried putting some rtv on it before contacting Marcum.Told the guy on the phone the story and he made it sound like this wasnt going to be an issue,send it in well get it fixed kind of deal.All I wanted was a new ducer and he insisted there would be other issues,so I spent a ridiculous amount of money overnighting it to him to speed up the process,took three weeks to find out they are Fn me over.Now I cant get anyone to answer a call or return a call.If you read reviews on FB MANY people have received the same kind of service.This is not an isolated situation.Do you have a phone number for someone that would pick up the phone?
Title: Re: new marcum lx9 won't power on!
Post by: 3300 on Jan 24, 2018, 10:17 AM
i don't facebook. do you have a link for this?

if they are going down hill it would be good to know. your story is the first for me of poor service.

if you used it damaged, then maybe they are saying you shouldn't have. they can see the rtv on it and that tells them you used it altered while being damaged.

you need to speak with some one other than mike some how. i know this is the time of year they will be over their heads in work, but they still need to take care of customers.
Title: Re: new marcum lx9 won't power on!
Post by: PerchPounderMT on Jan 24, 2018, 11:03 AM

(https://s9.postimg.cc/q1wb5267v/21687829_1869433989755313_8045454710517754925_n.jpg) (https://postimg.cc/image/q1wb5267v/)

(https://s9.postimg.cc/bvgk9u32j/26907816_1869434016421977_4950443125432444659_n.jpg) (https://postimg.cc/image/bvgk9u32j/)

(https://s9.postimg.cc/qrf3hfm6z/27336602_1869434193088626_7680586921445852943_n.jpg) (https://postimg.cc/image/qrf3hfm6z/)

it goes on and on...
Title: Re: new marcum lx9 won't power on!
Post by: PerchPounderMT on Jan 24, 2018, 11:06 AM
I just want them to send it back to me so I can burn it,over it.
Title: Re: new marcum lx9 won't power on!
Post by: PerchPounderMT on Jan 24, 2018, 11:10 AM
(https://s9.postimg.cc/lha4pwwqj/26904522_1869444606420918_479762182679838957_n.jpg) (https://postimg.cc/image/lha4pwwqj/)
a few people posted that they got their stuff fixed with no issues(othert than a product that didnt last) but most wrote that they had very poor results.
Title: Re: new marcum lx9 won't power on!
Post by: tbern on Jan 24, 2018, 11:12 AM
Understand frustrations, but please start separate thread listing all the info about the lx6 as the op's problem with his unit is getting buried now.  Thanks.
Title: Re: new marcum lx9 won't power on!
Post by: muskyjohn on Jan 27, 2018, 04:59 PM
Well, took a deep breath,  turned it on , and it turned on!!!yay! Scrolled around, played around a bit and seems to be working great! Must of just been a super dead battery. Hopefully all is well. I'm going to try to get out later tonight and giver a try. Got some running around to do then a later supper, then hopefully head out! I will keep everyone updated! Thanks!
Title: Re: new marcum lx9 won't power on!
Post by: tbern on Jan 27, 2018, 08:14 PM
Congrats, hopefully it continues to work for you.
Title: Re: new marcum lx9 won't power on!
Post by: 3300 on Jan 27, 2018, 11:17 PM
it shouldn't have been that dead to start with. keep an eye on it while in use and when your done charging it. see
if it holds a good charge. it maybe a damaged battery.

90% of sonar issues are battery related. glad that is your case too.
Title: Re: new marcum lx9 won't power on!
Post by: muskyjohn on Mar 04, 2018, 12:51 AM
Had lx9 out a handful of times since issue.  So far so good and I'm really liking it. Must have just been an ultra dead battery.  Thanks for all the support!  Tight lines!   :icefish:
Title: Re: new marcum lx9 won't power on!
Post by: 3300 on Mar 04, 2018, 07:40 AM
awesome! thanks for the update!

here's a post about rough tuning it if your still working on that.
https://www.iceshanty.com/ice_fishing/index.php?topic=319913.0
Title: Re: new marcum lx9 won't power on!
Post by: muskyjohn on Mar 05, 2018, 02:36 AM
Wow excellent link to a great informative post. Thanks 3300