got my marcum lx-5 yesterday

[donho]

And a large piece of the shuttle was broken off probably during shipping even though the box was not damaged sent an email to marcum customer service at 1am this morning got a friendly reply from chris @10am stating a new shuttle is on it's way now that's good old fashioned customer service a rarity in this day and age keep up the good work! donho

[slipperybob]

Wonder if they'll send me a new battery...   Less than 10 months and it's toast.

[darkwater777]

Wonder if they'll send me a new battery...   Less than 10 months and it's toast.

Had the same issue with a Vex battery dead with in 2 months. I was covered under warranty Im sure Marcum would warranty that as well.

[walliceman]

Donho, you order from reeds? Got my vx-1 pro from them about 2 weeks ago and same thing. Still waiting for my shuttle to arrive though. I have faith that it's on it's way though as I live on the east cost and they're in minnesota. Love my marcum

Slipperybob, as long as you warrantied it, I'm pretty sure they'll replace it. Give em a call.

[slipperybob]

I've got some 12AH battery on ordered.  I think I simply just overused the 7AH battery.  Considering that I will chase fish for nearly 16 hours straight.  Combine that with cold weather hole hopping and I think the batteries just couldn't handle it.  I've been seeing the pattern of how the battery is giving me less and less charge capacity as I use it throughout this season.  Last three trips I had 6 hours, then 5 hours, and finally barely 3 hours of charge capacity.  I took a voltage readout and I had 10.25V with unit on.   Battery is toast, even if it reads 13.2 volts hot off the charger.

[Red]

got a friendly reply from chris @10am stating a new shuttle is on it's way now that's good old fashioned customer service a rarity in this day and age keep up the good work! donho

I talked with Chris there too - Had a problem with my new underwater camera vs620 - he is sending me a new camera - was wicked nice.

I love my lx5 - got into the crappie the other day with it - had a great day!  Hope you like it once it's all fixed