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Someone correct me if I am wrong. The first versions came out with a single zipper door. In this single zipper model the teeth would skip in the curved part of the door. On the new models there are two zippers that meet a point eliminating the curve in the zipper. Guessing all good to go now.
Hello all. Otter customer service was amazing to deal with. When they saw the pictures of the shelter they were shocked. They have asked for the tent to be shipped back to them ,at their expense, to show the manufacturing company ,the lack of quality control. They are sending me a new shelter. I will update the quality once the new one arrives .
Anyone see these set up in a store yet?Was about to pull the trigger on the cabin Now still shopping for an insulated 2 man hubHope we get some more hands and eyes on these hubs!
I sent an email to Otter about my XTH resort on 10/21 and haven't heard anything back. I sent a follow-up email this morning, so we'll see. They told me back in 2015 that they would make sure I was happy and I think the only thing that would make me happy is to exchange it for one of these newly designed shacks.
Otter Customer service is picking up the second tent and sending me a third. LOL I don't know who sounded more disheartened , me or Otter service rep. I hope this new one works out.
Still no reply to my emails on 10/21 and 10/30...