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chickenfoot, what store gave you the hassle?
Great news guys. I just got off the phone with customer service at humminbird and they said that most likely it is a problem with the control head. They are over nighting me a new head unit and I have to send the old one back at no cost. I think that my problem is solved. I give the humminbird company an A+ for customer service. I am glad this has all worked out because I feel that the ICE-55 has alot more going for it than the competition. Thanks to all that responded to this post.