MyFishFinder.com Just like iceshanty but warmer
I’ve owned a lazer mag with the Tecumseh engine since 2002. This auger has been unbelievable and is still going strong today. (One pull choke on, it starts to fire, one pull choke off and it’s cutting holes.)The wife bought me a Lazer mag 142 with the solo engine. Hardest auger ever to start. Wanted to return it but I can’t, the place of purchase went out of business. Decided to call strikemaster customer support. Wanted to send it back and exchange it for a 40V electric. (Obviously I would pay any difference in cost) After several attempts I finally got a customer rep. on the phone. Customer rep. said no returns or refunds, also will not exchange for a different auger. I was told to send auger back and they will service it. Told them don’t want to waste my time sending it back for warranty repair. Asked them to refund my money or exchange auger. Customer rep said the cannot refund my money and they don’t do exchanges. Told rep. I did not want the auger what can I do. He suggested sending auger back for warranty repair, if I didn’t want to do that, rep. suggested to me “sell it on Craig’s list” I told him I would not sell junk to another person. Now I have an auger that is nearly impossible to start, and Strikemaster will not exchange or refund my money. I guess I will send it back for warranty repair, but I do not think it will be any better. Strikemaster used to be an outstanding company with fantastic customer support. Now that it was bought by the Rapala corporation, it is my opinion that they no longer care about pleasing their customers and their reps are rude and nasty..Anyone out there that reads this rant, my suggestion to you is to buy any other make of auger than Strikemaster. I can tell you they will never get another cent of my hard earned cash. Just for the record, back in 2002 before I got the lazer mag I bought a 3hp 4 stroke auger and it didn’t run right. I called customer support and the representative had no issue exchanging my auger for a different one. The rep even threw in a 6 pack of oil, a spare set of blades and I cover for the new auger. ( lazer mag was cheaper than the original auger)That was the old Strikemaster company, the new Strikemaster/Rapala company is a joke. Thoughts and opinions are welcome..