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Isn't this just the funniest thing , I tried last week with emails, and at least 5 times of calling and yes I sat the phone down and waited over 30 mins , iv tried back on the same day a few times , So today instead of hitting the number to talk to customer service , I went to the number 5 and it took me to dealer ordering person , I left a really good message and told them what I thought of the customer service and after spending this kind of money on the new ION X and can't even get ahold of anyone , Didn't take long and my phone was ringing and it was from the lady in charge at customers service, she was honest so I think and believe, said they the company that now owns ION and Eskimo and she told me the name of it but I can't honestly remember , said they are overwhelmed with phone calls , like 800 a day , next year they will be better prepared She said yes the lastest model somehow a bunch got sent out with the wrong paint on them and it's caused some issue , she is UPS me one in the morning for next week , plus throwing it a set of blades ,This at least made me happy , like I said , it's light and I'm getting older , I love it for no mixing gas , it's done ok with drilling past 36 inches into solid ice , only once it stuck on me , She did tell me that they do have 10 inch ones and I said no thanks , I know it couldn't handle it So now I do feel a lot better after them calling me , I just have to get me a back up auger in a 10 inch for when I want a bigger hole If I could find someone that has a 10 inch ION that has drilled lots of holes up here in Canada , then maybe I'll spend the $150 for a new blade if it handles the ice , I have a big trip next week over to Manitoba for a few days and I have to make my mind up by the end of the weekend on which way I'm going
10 inch holes are an abomination, and there is no place for them in 99.9999 % of the waters that can be ice fished.
Sold it? Why wouldnt he just return it after only one days use??
I can message you the name of a good friend who sold his 10" ion after one day use on lake Winnipeg. He was pissed at the lack of performance on 40" of ice. The 8 seems to work fine, but he felt the 10 was too much for the motor.
I'll keep on drilling after you run out of gas... hahaha.
I know a few Ion owners. They get about 40 holes from a full charge. I get about the same from a tank of fuel. I can refill my gas tank in two minutes without leaving the ice.
They may only get 40 holes per charge if the ice is 3' thick.....otherwise they will still as many holes as they want...