They were good to me as well. I originally bought my LX-5 from them, but when it came accross the border, UPS nails you with that "brokerage fee" and all the taxes. They wanted $106.00 more at my door step. I got a hold of Pete via e-mail and explained the situation. He gave me the option to refuse the package at the door and I'd get refunded. I bought my VX-1 from them last year, and had no problems that time.