Actually I was on your side from the get-go! Fat Boy's correct, I was attempting to help you not hinder. Perhaps it was the context of my presentation in backing you, and your problem that confused you? Try not to read into anyone's reply to deep and never let them offend you, (I think Izzyfender was probably burnt once by a SM product.)
I understand pride of ownership, however, customer service comes first in my eyes! I was merely backing your judgment on SM and their customer service. I STILL sense by your recent replies, that your still a little steamed?
I wouldn't hire incompetence at my company even if it were my mother or daughter. Holding a company to the highest standard was and is your right! Good on you.
I had questions concerning SM products for some time. I don't care if Tecumseh or anyone makes the engines, it still has SM's name on it! Placing a cheesy plastic choke lever on my auger that broke 120 miles from home ticks me off! What further perturbs me is that it happened twice to me and my fishing bud. The throttle is made of "tinny" plastic, (also broke a lonnnnggggg ways from home.) My gas tank separated and split open at -30, (close to home.) All these problems are unacceptable living in rural Alaska! I depend on products that will last. I had problems with my auger and therefore am not pleased with the company one bit. I have several friends who have SM augers. One of them (ironically) had problems with SM's Customer Service Dept, coincidence eh? but I actually feel for you because of his fiasco! All in all, I hope your not reading in depth? Heck, I hadn't a clue whether you were down an auger and needed a quick fix! That's why I referenced the hot solder gun trick.
Glad your problems are resolved, no bad feelings. -Barleydog
Fatboy, your reference to the company taking note of IS's topics are dead on! Those that have problems with their units, should sound off to the company! The Shanty is a great reference for SM or any other "Product Pimp" to understand what's going on in the fishing community. Heck it can at least wake or shake them up! Show them how peeved some folks are with their product, or even pleased with it! It's great to give recognition to those companies that deserve a pat on the back.